Nikoleta Grigoropoulou

Analyzed sales and marketing performances, prepared budgets, and developed product-based strategies to increase marketing revenues. Coordinated marketing activities and represented the company at events.

Managed the conference and event sales department, including onboarding and training of new team members. Ensured compliance with hotel standards and served as a contact for operational departments.

Developed ratefinder for corporate contacts between clients and hotels. Supported hotels with RFPs, login data, and commission invoices, and organized webinars.

Managed the event sales division, including duty rosters, pay-back provision control, and event file management. Handled complaint resolution.

Handled reservations from OTAs including Booking.com, Expedia, and the Dorint homepage.

Processed group and MICE requests, handled pricing and contracting, and developed sales techniques to maximize revenue. Managed event planning and OTA commissions.

Processed group and MICE requests, handled pricing and contracting, and developed sales techniques. Coordinated events and trained apprentices.

Processed group requests, managed room blocks, and coordinated group reservations. Participated in projects including forecast and budget presentations.

Supervised banquet operations, controlled inventory and labor costs, and ensured services met customer specifications. Coordinated housekeeping and handled customer complaints.

Completed apprenticeship across housekeeping, food and beverage, reception, kitchen, and group and convention management departments.

Inspected hotel safety and cleanliness, provided sightseeing advice, and resolved client conflicts. Sold additional services and held welcome meetings.

Planned and prepared lessons in music theory, ear training, and piano. Taught aural skills and practical techniques, and prepared pupils for examinations.

Online study in Revenue Management covering KPIs, online distribution, segmentation, yield management, forecast and budget, and MICE management.

Online study in Event Management covering business economy foundation, project management, event management, public relations, sponsoring, and event law.

Apprenticeship as hotel industry expert at the vocational college Albrecht Dürer School in Düsseldorf.

Completion of musical studies with a Bachelor Degree in Piano, Composition, and Byzantine Music.

Student at the University of Music and Performing Arts Vienna.

High school graduation at the Music School in Komotini.