Nikola Validzic
@nikolavalidzic
Key Account Manager focused on partner relationships, sales growth, and reliable customer support.
What I'm looking for
I’m a Key Account Manager and Partner Account Manager who enjoys building strong, long-term client relationships while keeping day-to-day operations running smoothly. I bring a practical, service-minded approach developed across customer support, event work, and hands-on technical tasks.
In my role at Best Lead d.o.o., I was responsible for sales activities in SOHO and VSE segments and managed key business clients in the SME segment. I communicated with partners, supported them directly, participated in sales strategy development and execution, and negotiated and maintained client relationships.
I’ve also supported teams and customers in fast-moving environments—supervising team operations at Telemach Hrvatska d.o.o. and providing customer support as well. Earlier experience includes customer-facing hospitality and tourist work, where I organized activities and handled service responsibilities with consistency and care.
Beyond sales, I’m comfortable with technology and documentation: I prepared computers for resale, installed software, and worked with hardware installation, Microsoft Office, typing, and document creation. I value continuous self-improvement and learning, and I communicate confidently in English.
Experience
Work history, roles, and key accomplishments
EU COVID Certificate Issuer
Elektrotehnička Škola Zagreb
Jan 2021 - Jan 2021 (0 months)
Prepared and issued EU Digital COVID Certificates in an entry/certificate workflow.
Lighting Technician
Coco Club Poreč
Jan 2021 - Jan 2021 (0 months)
Managed lighting and lighting effects during events.
Horticulture Assistant
Vickov D.o.o.
Jan 2019 - Jan 2020 (1 year)
Assisted in preparation of gardens and helped maintain large green areas.
Electrical School Technician
Elektrotehnička Škola Zagreb
Jan 2015 - Jan 2020 (5 years)
Worked as a technician in the electrical school, supporting electrical and applied computing activities.
Assistant Staff
Western City Poreč
Jan 2015 - Jan 2020 (5 years)
Supported assistant staff operations related to machines and applied computing activities.
Deputy Head of Polling Station
Local Elections
Jan 2021 - Present (5 years 4 months)
Supervised entry and exit procedures and completed required polling station documentation.
Customer Support Agent & Supervisor
Telemach Hrvatska D.o.o.
Provided customer support and supervised team operations to ensure smooth issue handling.
IT Department Assistant
Pliva Hrvatska D.o.o.
Prepared computers for resale by installing software and supporting basic hardware/software setup tasks.
Partner Account Manager
BesT Lead D.o.o.
Managed partner and key accounts, supported SME client relationships, and contributed to sales strategy development and execution.
Tourist Animator
Risus D.o.o.
Organized and conducted children’s programs and managed beach/pool area activities, including rentals and receipts.
Education
Degrees, certifications, and relevant coursework
Electrotechnical School Zagreb (Končar)
Electrical Technician, Electrical
2015 - 2020
Completed training as an electrical technician at Elektrotehnička škola Zagreb (Končar) from 2015 to 2020.
Availability
Location
Authorized to work in
Job categories
Skills
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