Nikola Tatiana
@nikolatatiana
Dedicated supervisor with strong leadership and customer service skills.
What I'm looking for
I am a dedicated professional with extensive experience in customer service and team leadership. My journey began as a Hostess Supervisor at Mystical Event Hostess in Romania, where I honed my skills in public speaking, problem-solving, and child engagement. I take pride in creating joyful experiences for children through interactive activities, while also managing cash transactions and payroll with precision.
Currently, I serve as a Supervisor at Mizenhead Clothing Ltd, where I lead a team of sales assistants, ensuring smooth daily operations and high customer service standards. My ability to multitask across different retail environments, such as Timberland and Vans, has strengthened my organizational skills and product knowledge. I am passionate about resolving customer issues efficiently and maintaining financial integrity in all transactions.
In addition to my professional experience, I have volunteered as a Scout Leader, organizing trips and activities that teach valuable life skills to younger members. My commitment to teamwork and community engagement drives my professional ethos, and I am eager to bring my skills to a new opportunity where I can continue to grow and make a positive impact.
Experience
Work history, roles, and key accomplishments
Supervisor
Mizenhead Clothing Ltd
Oct 2024 - Present (9 months)
Manage and supervise a team of sales assistants, delegating tasks, setting goals, and ensuring smooth daily operations. Oversee daily cashing-up procedures, address financial discrepancies, and resolve customer complaints professionally and efficiently.
Retail Sales Assistant
Mizenhead Clothing Ltd
Sep 2023 - Oct 2024 (1 year 1 month)
Provided excellent customer service and met customer needs while successfully managing responsibilities across two distinct shops, Timberland & Vans, simultaneously. Handled financial transactions with precision and efficiency, demonstrating strong organizational and multitasking skills.
Hostess Supervisor
Mystical Event Hostess
Jul 2020 - Nov 2023 (3 years 4 months)
Developed strong public speaking and problem-solving skills by managing diverse situations professionally and efficiently, even during unexpected challenges. Successfully engaged with children, creating joyful and memorable experiences through interactive activities.
Scout Leader
Adjudeni Scout Group
Jan 2019 - Dec 2022 (3 years 11 months)
Organized scout trips, activities, and events, including the annual Festival of Light, teaching new younger members scouting rules and values. Helped kids earn their scout badges and assisted students in an after-school program with homework and daily activities.
Education
Degrees, certifications, and relevant coursework
Nikola hasn't added their education
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