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Nikola Mihailović

@nikolamihailovi

Onboarding manager at TaskUs on the Zalando project, helping B2B e-commerce partners integrate their systems.

At TaskUs on the Zalando project, I manage onboarding for B2B partners in an e-commerce ecosystem. I assist with system integration and technical setup, communicate with clients through Salesforce and email, and resolve onboarding issues.

Previously, I handled high-volume live chat support for users of the Metamask project at TaskUs, resolving technical and account-related issues in a Web3 environment. I used Intercom and collaborated with team members via Slack.

Experience

Work history, roles, and key accomplishments

Current

Onboarding Manager

Current

TaskUs-Zalando Project

Aug 2025 - Present (1 year 2 months)

Managed onboarding process for B2B partners in e-commerce ecosystem. Assisted partners with system integration and technical setup, communicated via Salesforce and email, and resolved onboarding issues.

Salesforce B2B Communications System Integration Problem Solving

Help Desk Specialist

TaskUs-Metamask Project

May 2024 - Aug 2025 (1 year 3 months)

Handled high-volume live chat support for Metamask users daily via Intercom. Resolved technical and account-related issues in Web3 environment, maintaining fast response times and high customer satisfaction.

Intercom Live Chat Web3 Troubleshooting Customer Support Slack

Packaging Operator

Godina doo

Mar 2023 - May 2024 (1 year 2 months)

Operated packaging line in paper production facility. Ensured quality control and proper product handling, and organized shipments for distribution.

Quality Control Operations Logistics

Sales Agent

Europinion doo

Mar 2022 - Mar 2023 (1 year)

Communicated with clients regarding financial instruments such as stocks, crypto, and commodities. Built and maintained client relationships and explained complex concepts clearly.

Sales Customer Relationship Management Communication Skills Financial Instruments