Open to opportunities

Nikola Kitanovski

@nikolakitanovski

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Dedicated IT professional with expertise in network support and dispatch.

North Macedonia

Message

What I'm looking for

I seek a role that offers growth opportunities and values teamwork and innovation.

I am an experienced IT professional currently working as a Freight Transport Dispatcher at Sweetland Transport in Michigan, where I efficiently manage vehicle dispatch and ensure timely service delivery. My role requires strong decision-making skills and the ability to adapt quickly to operational challenges, which I have honed through my experience in both dispatch and technical support.

In addition to my current position, I have a background as a Desktop Network Support Freelancer, where I assist users with computer issues, network troubleshooting, and security management. My previous role as a Network Technician at Computer Center Zoki allowed me to develop my skills in network setup, maintenance, and performance monitoring. I am passionate about leveraging my technical expertise to improve service quality and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Desktop Network Support

Current

Freelancer

May 2022 - Present (3 years)

Provided remote support for computer and network issues, including troubleshooting, installation, and security management. Assisted users with account management and ensured data backup and recovery.

Troubleshooting Security Management Account Management Data Backup Installation Technical Support

Freight Transport Dispatcher

Sweetland Transport

May 2023 - Feb 2025 (1 year 9 months)

Efficiently managed and coordinated the dispatch of vehicles and personnel, ensuring timely service delivery. Monitored real-time updates and maintained communication with drivers. Utilized dispatch software for accurate record-keeping and resolved operational issues to minimize service disruptions.

Monitoring Communication Skills Problem Solving Team Collaboration

Network Technician

Computer Center Zoki

Oct 2020 - Sep 2022 (1 year 11 months)

Installed and configured network equipment, troubleshot connection issues, and maintained network performance. Managed security measures and documented network setups and changes.

Troubleshooting Performance Monitoring Security Management Documentation

Education

Degrees, certifications, and relevant coursework

European University, Skopje

Bachelor of Laws, Business, Administration and Law

2018 - 2021

Studied various aspects of business, administration, and law, focusing on the legal frameworks and administrative processes that govern organizations.