Nikki YamatNY
Open to opportunities

Nikki Yamat

@nikkiyamat

Results-driven professional with expertise in business operations and client success.

United States
Message

What I'm looking for

I seek a dynamic role in a collaborative environment that fosters growth and innovation.

I am a results-driven professional with extensive managerial experience in business operations and client success. My expertise lies in coordinating multi-faceted teams and executing strategic sales and marketing initiatives. I leverage my analytical skills for financial forecasting and data management, achieving high client retention rates and significant revenue growth.

Throughout my career, I have demonstrated leadership skills and effective communication, particularly in the B2B SaaS industry. I excel in bridging the gap between sales, marketing, and support teams to deliver exceptional customer service. My background spans hospitality, financial markets, and cutting-edge software solutions, all while advocating for clients in both public and private sectors.

Experience

Work history, roles, and key accomplishments

TK

Sales Associate

Tony Honda Kona

Oct 2024 - Jun 2025 (8 months)

Worked with management to set individual monthly income targets and developed strategic plans to achieve and exceed those objectives. Developed and maintained a strong pipeline of leads through referrals, repeat customers, and CRM-driven follow-ups.

LP

Assistant Manager Operations

Lululemon Pop-Up

Oct 2024 - Apr 2025 (6 months)

Managed the budget and analyzed business data and metrics to inform planning processes and drive results. Monitored progress against financial goals to evaluate sales and collect information to support with strategy.

LP

Assistant Manager Guest Experience

Lululemon Pop-Up

Oct 2024 - Apr 2025 (6 months)

Spearheaded the successful launch of a Lululemon pop-up store, overseeing all aspects of setup, including team onboarding, inventory management, and processing 9000 product units for visual merchandising. Managed the store’s hiring process, including recruitment, selection, and onboarding, to build a strong and diverse team.

KL

Conference Services Manager

Kona Beach Hotel Management, LLC

Oct 2023 - Aug 2024 (10 months)

Oversaw all aspects of event execution from contract signing through to the successful delivery of conferences, festivals, reunions, and social functions. Targeted and captured new catering sales, developed new accounts, and maximized revenue through proactive sales efforts and upselling opportunities.

RA

Distribution Coordinator

Research Affiliates

Sep 2021 - Apr 2023 (1 year 7 months)

Coordinated amongst multi-asset, equities, product management, marketing, and distribution team to effectively communicate Research Affiliates’ insights, products, and brand to the global investment community. Led relationship management efforts between internal sales teams and key partners such as Charles Schwab, LGIM, PIMCO, and Annexus.

AC

Digital Customer Success Account Manager

Access Corporation

Jan 2020 - Sep 2021 (1 year 8 months)

Successfully managed a portfolio of 150 Virgo client accounts, serving as the primary point of contact. Proactively identified opportunities for upselling and cross-selling digital services to existing clients, resulting in increased account value and revenue growth.

IL

Customer Success Manager

Information Governance Solutions, LLC

Oct 2017 - Dec 2019 (2 years 2 months)

Architected a highly successful customer success program, resulting in an 98% renewal success rate and a strong focus on customer relationship management. Managed financial projections in Salesforce, effectively maintaining a robust sales pipeline of $5 million in new business opportunities.

TI

Business Manager

Townsend Public Affairs, Inc.

Oct 2014 - Oct 2017 (3 years)

Successfully managed all finance and accounting activities across multiple offices, including Washington, D.C., Newport Beach, Sacramento, Oakland, and Fresno, CA. Developed and implemented business planning strategies to achieve a revenue goal exceeding $4 million while effectively controlling a $3.6 million expense budget.

Education

Degrees, certifications, and relevant coursework

University of California, Irvine logoUI

University of California, Irvine

Bachelor of Arts, Political Science

Majored in Political Science, gaining a comprehensive understanding of political systems, theories, and public policy. Developed strong analytical and critical thinking skills through coursework and research.

Tech stack

Software and tools used professionally

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