Mariyamkhan User
@mariyamkhanuser
FinCrime & compliance operations specialist with 3+ years in fraud prevention and risk.
IndiaWhat I'm looking for
I’m a Compliance Operations Specialist with 3+ years in fintech, fraud prevention, and customer risk. I focus on KYC/identity validation, account protection, and investigative work that supports compliance and operational outcomes.
In my roles, I’ve handled onboarding reviews, customer profile validations, and transaction monitoring to identify suspicious activities and fraud indicators. I’ve also escalated high-risk cases with detailed investigative documentation and maintained QA/compliance targets in high-volume workflows.
I’ve supported customer onboarding and operational investigations across payment disputes, refund escalations, account recovery, and security-related escalations. At Amazon, I managed 70+ daily customer support cases while maintaining service quality and SLA compliance, achieving 95% CSAT.
I’m drawn to fintech operations and emerging Web3/crypto ecosystems, with a strong grounding in AML/CTF awareness, sanctions screening, and financial crime prevention. I bring process documentation, operational reporting, and cross-functional collaboration to continually improve resolution efficiency and recovery turnaround.
Experience
Work history, roles, and key accomplishments
Managed 70+ daily customer support cases across chat and digital channels while maintaining service quality and SLA compliance. Resolved payment disputes, refund escalations, verification concerns, and account-related operational issues for international customers while maintaining 95% CSAT.
Conducted customer profile reviews, onboarding validations, and transaction behavior analysis to identify suspicious activities and fraud indicators. Investigated account takeover (ATO) risks and escalated high-risk cases with detailed investigative documentation.
Monitored 500+ daily account activities and transactions to identify fraud patterns, suspicious behavior, and identity-related risks. Restored over 1,000 compromised customer accounts, preventing losses exceeding $250,000, and performed identity verification and documentation checks to support compliance.
Customer Care Executive
Radical Minds
Jul 2021 - Nov 2021 (4 months)
Supported production code changes and enhancements for large-scale Java-based systems within the Kindle platform. Provided on-call production support, using SQL and AWS-related internal tools for data validation, issue investigation, and system diagnostics under strict SLAs.
Education
Degrees, certifications, and relevant coursework
Maharishi Mahesh Yogi Vedic Vishwavidyalaya
Bachelor of Arts (BA), Arts
Completed a Bachelor of Arts (BA) at Maharishi Mahesh Yogi Vedic Vishwavidyalaya in Bhopal, India.
Maharishi Mahesh Yogi Vedic Vishwavidyalaya
Diploma, Architecture & Interior Designing
Completed a Diploma in Architecture & Interior Designing at Maharishi Mahesh Yogi Vedic Vishwavidyalaya in Bhopal, India.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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