Open to opportunities

Nikkia Stevenson

@nikkiastevenson

Message

Senior collections and customer support professional skilled in negotiation, payment plans, and device troubleshooting.

United States

Message

What I'm looking for

I want a role where I can use my collections and customer support strengths to negotiate payment plans, resolve issues, and support smooth operations—working with a team that values clear communication and process ownership.

I’m a Senior Collections Specialist who focuses on negotiating payments on past due bills and creating practical payment plans. I develop debt collection strategies and coordinate with other departments to support successful outcomes.

Before collections, I built a strong customer-facing foundation through roles in tech support and customer service. I diagnosed and resolved smartphone, tablet, and software issues, educated customers on device functionality, and delivered efficient solutions.

I also bring years of administrative and healthcare/front-desk experience, including scheduling, insurance verification, record keeping, and assisting with paperwork. With tools like Salesforce, Zendesk, SharePoint, EMR Systems, and QuickBooks, I stay organized, respond quickly, and keep processes moving with clear communication.

Experience

Work history, roles, and key accomplishments

Sr. Collections Specialist

Target

Jul 2022 - Apr 2026 (3 years 9 months)

Negotiated payments on past-due bills and created payment plans. Developed debt collection strategies and coordinated with other departments to support collections efforts.

Debt Collection Collections Strategy

Caregiver/Personal Assistant

Sagora Senior Living

Jul 2020 - Oct 2022 (2 years 3 months)

Provided caregiver and personal assistant support. Performed day-to-day assistance in a senior living setting.

Caregiving Personal Assistant Administrative Support Calendar Management File Organization

Tech Support

Conduent/Apple

Aug 2019 - Jun 2021 (1 year 10 months)

Diagnosed and resolved smartphone, tablet, and software issues while educating customers on device functionality. Delivered efficient technical solutions in a remote support role.

Technical Support Troubleshooting Customer Support Remote Support Zendesk

CSR - Customer Service Representative

Maximum Finance

Dec 2013 - Mar 2019 (5 years 3 months)

Worked on auto and debt collections, including retention efforts. Handled data entry and collections-related customer interactions.

Debt Collection Retention Data Entry

Patient Service Representative

Harris Health System

Aug 2009 - Feb 2012 (2 years 6 months)

Greeted and checked in patients, collected payments, and assisted with paperwork and customer service duties. Scheduled appointments, maintained charts, processed co-payments, and verified insurance coverage.

Patient Check In Appointments Insurance Verification Administrative Support Medical Terminology