Open to opportunities

Nikita Madaan

@nikitamadaan

Message

I lead finance operations, global accounts, and process improvements that strengthen service delivery.

India

Message

What I'm looking for

I'm looking to lead operations, accounts, finance, or consulting teams where I can improve processes, develop people, strengthen stakeholder relationships, and drive service quality and profitability.

I've managed global priority accounts and service delivery at Ernst & Young, leading teams, strengthening quality processes, supporting engagement documentation, and analyzing budgets, costs, profitability, and business performance.

Across S.C. Garg & Associates, EY, AEGIS, and Genpact, I've improved operations, trained teams, managed stakeholders, and delivered finance-process support including purchase-to-pay, accounts payable, invoicing, and user issue resolution. My work has been recognized through performance, quality, productivity, lean, and client awards.

Experience

Work history, roles, and key accomplishments

Current

Office Manager

Current

S.C. Garg & Associates

May 2025 - Present (1 year 3 months)

Oversaw daily administrative operations, implemented improvements, and coordinated office services. Managed budgeting, inventory, and financial control, and served as primary contact for suppliers and vendors.

Operations Management Budgeting Inventory Management Vendor Management Team Coordination Onboarding Reporting

Assistant Manager

Ernst and Young

Sep 2017 - Nov 2024 (7 years 2 months)

Managed global priority accounts, ensured project deadlines, and drove quality and process improvements. Supervised junior team members, coordinated engagement documentation, and provided strategic training initiatives.

Account Management Stakeholder Management Quality Assurance Process Improvement Team Leadership Training and Development Financial Analysis Reporting

Senior Executive - Cybernet

AEGIS LTD.

May 2016 - Aug 2017 (1 year 3 months)

Interacted with customers in real time on web platforms and monitored online conversations. Flagged negative comments and formulated strategies to mediate conversations.

Social Media Monitoring

Process Developer

Genpact

Jan 2016 - May 2016 (4 months)

Supported Purchase to Pay process for AstraZeneca Pharmaceuticals, handling blocked and parked invoices. Resolved web tickets and assisted users with invoice approvals and system access.

Accounts Payable Purchase To Pay Invoice Processing Ariba Customer Support Problem Solving

Process Associate

Genpact

Jan 2014 - Dec 2015 (1 year 11 months)

Processed PO and non-PO invoices, issued access for transaction queries, and resolved user issues. Supported the Purchase to Pay process for AstraZeneca Pharmaceuticals.

Accounts Payable Invoice Processing Purchase To Pay Ariba Customer Support