nikita jethwani

Coordinated international student recruitment operations across multiple markets, acting as the main point of contact between global recruitment teams, agents, and external partners. Built partnerships with universities, law firms, and academic institutions across the Middle East/GCC region.

Built and maintained long-term client partnerships to support steady, sustainable business growth. Managed day-to-day project coordination and task visibility across multiple client accounts, keeping service delivery on time through clear communication across Slack and email.

Managed a team of 5, handling day-to-day supervision, task delegation, and performance reviews. Managed an INR 2Cr+ annual book of business across 60+ active client accounts, achieving a 98% retention rate.

Served as the main point of contact for institutional accounts, understanding client needs and guiding stakeholders through the platform with clear, solution-oriented communication. Handled and resolved client escalations, working cross-functionally to address complex issues while maintaining long-term account relationships.

Onboarded new clients and matched them to suitable products based on individual requirements. Managed CRM entries, tracked engagement, and maintained follow-up schedules across multiple accounts.

Completed the McKinsey Forward Learning Program in 2025.

Completed a certification in Strategic Management from IIM Bangalore in 2024.

Completed the Generative AI Foundations certification offered by Microsoft and UpGrad.

Grade: 8.91 CGPA

Pursued a Bachelor of Business Administration with a focus on Business Administration, achieving a CGPA of 8.91.