Looking for a job

Nikhil Tilokani

@nikhiltilokani

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Results-driven professional with expertise in operations management and team leadership.

India

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What I'm looking for

Seeking a role that leverages my leadership and operational expertise to drive growth and strategic initiatives in a collaborative environment.

Results-driven professional with a strong foundation in operations management, customer service excellence, and team leadership. Extensive experience in compliance, coaching, and process improvement, demonstrating success in meeting performance metrics and exceeding client expectations. Skilled in managing cross-functional teams, driving operational efficiency, and delivering strategic insights.

Currently serving as a Team Leader at QX Global Group LLP, where I spearhead high-performing teams to meet and exceed performance targets and ensure exceptional customer service delivery. I drive cross-functional initiatives to enhance productivity, streamline operations, and achieve organizational KPIs. My efforts have contributed to a 20% improvement in efficiency through data-driven performance reviews and strategy implementation.

Pursuing an MBA with a focus on the impact of emotional intelligence on employee performance, complementing my BBA in Finance. I hold certifications in Social Media Marketing and have been recognized as Best Employee of the Year for exceptional performance and contributions to organizational success.

Experience

Work history, roles, and key accomplishments

Current

Team Leader

Current

QX Global Group LLP

Feb 2023 - Present (2 years 5 months)

Spearhead a high-performing team to meet and exceed performance targets and ensure exceptional customer service delivery. Drive cross-functional initiatives to enhance productivity, streamline operations, and achieve organizational KPIs.

Team Leadership Customer Service Performance Metrics Data Analysis Process Improvement Coaching Compliance Cross Functional Team Management

Senior Recruitment Consultant/Compliance Officer

QX Global Group LLP

Feb 2022 - Feb 2023 (1 year)

Managed end-to-end recruitment processes and oversaw compliance activities, ensuring adherence to regulatory standards. Streamlined operations, driving a 15% increase in client satisfaction.

Recruitment Compliance Documentation Process Improvement Regulatory Performance Tracking

Compliance Officer

Workforce Employment Solutions (WESolutions)

Sep 2020 - Feb 2022 (1 year 5 months)

Coordinated documentation and compliance activities for international onboarding, ensuring adherence to regulatory requirements. Streamlined workflows to enhance efficiency and facilitate seamless onboarding processes.

Compliance Management Documentation Workflow Optimization Client Relationship Management Reporting Compliance Problem Solving

Education

Degrees, certifications, and relevant coursework

UpGrad/IMT/Liverpool John Moores University

Master of Business Administration, Business Administration

2023 - 2025

Currently pursuing a Master of Business Administration with a thesis on the impact of emotional intelligence on employee performance. Focused on enhancing leadership and strategic management skills.

Gujarat University

Bachelor of Business Administration, Finance

2017 - 2020

Grade: 7.45

Completed a Bachelor of Business Administration with a focus on Finance, achieving a GPA of 7.45. Developed a strong foundation in business principles and financial management.