Nikhil Borkar
@nikhilborkar2
I lead client servicing and project delivery across e-learning, publishing, and digital products.
IndiaWhat I'm looking for
At Crimson Interactive, I lead and mentor a 10+ member client servicing team, achieving a 95% client conversion rate and maintaining a 98% client satisfaction score.
I've managed e-learning delivery at Shezartech, creating project plans, coordinating vendors, and leading an internal team of graphic and instructional designers. Earlier at Packt, I managed 20+ simultaneous technical book projects and consistently published two or more books each month.
I've also built Lokal Deal, a marketplace platform with CRUD functionality, search, filtering, category navigation, and reusable Next.js UI components.
Experience
Work history, roles, and key accomplishments
Assistant Manager - Client Servicing
Crimson Interactive
Jan 2019 - Present (7 years 8 months)
Led and mentored a 10+ member client servicing team, achieving a 95% client conversion rate. Planned and managed team schedules, ensuring 90% adherence to response time SLAs for client inquiries.
Education
Degrees, certifications, and relevant coursework
Atharva College of Engineering
Bachelor of Engineering, Information Technology
2011 - 2015
Pursued a Bachelor of Engineering in Information Technology, gaining a strong foundation in software development and project management.
Availability
Location
IndiaAuthorized to work in
Portfolio
lokal-deal.vercel.appJob categories
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