Nigel frias
@nigelfrias
Senior Manager, Brand Management at AlphaCom, improving customer satisfaction and retention through customer experience strategies.
Dominican RepublicWhat I'm looking for
At AlphaCom, I was promoted to Senior Manager, Brand Management after strong performance. I manage customer experience strategies to improve satisfaction and retention, guide team members in maintaining service standards, and contribute to brand growth and process improvements.
Earlier, I handled customer interactions and complaints at AlphaCom, exceeded sales targets at SSG, and provided Clover systems support at Vimenca. I also co-founded a handmade soap and candle business, contributing to branding, product creation, and marketing strategies.
Experience
Work history, roles, and key accomplishments
Senior Manager, Brand Management
AlphaCom
Jan 2025 - Present (1 year 9 months)
Promoted to Senior Manager due to outstanding performance. Managed customer experience strategies to improve satisfaction and retention, supervised team members, and contributed to brand growth and internal process improvements.
Customer Service Representative
AlphaCom
Jan 2023 - Dec 2024 (1 year 11 months)
Handled high-volume customer interactions efficiently, resolved complaints, and provided solutions in a timely manner while maintaining professionalism and empathy.
Technical Support Agent
Vimenca
Provided technical assistance to customers using Clover systems, diagnosed issues, and guided users step-by-step to solutions with clear communication for non-technical customers.
Sales Agent
SSG (Sales Support Group)
Achieved and exceeded sales targets consistently, built strong client relationships through effective communication, and identified customer needs to provide appropriate solutions.
Co-Founder
Soap & Candle Business
Co-founded a handmade soap and candle business, involved in branding, product creation, and marketing strategies, and focused on scaling operations and expanding market reach.
Education
Degrees, certifications, and relevant coursework
Pontificia Universidad Católica Madre y Maestra (PUCMM)
Bachelor's Degree, International Business
Pursuing a Bachelor's Degree in International Business, expected to graduate in 2027.
Colegio San Juan Bautista
High School Diploma, General Studies
Completed high school education and earned a High School Diploma.
Tech stack
Software and tools used professionally
Availability
Location
Dominican RepublicAuthorized to work in
Salary expectations
Job categories
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