Nidhi Tripathi

I’m a Program Operations Manager with 4+ years scaling digital and offline learning operations for 10,000+ learners across 30+ simultaneous cohorts. I run full-spectrum program execution—from learner onboarding and LMS training to scheduling, exams, attendance, assignments, and placement-stage handoffs.

I make customer outcomes measurable by tracking NPS and a CSAT-equivalent across every cohort, then taking structured corrective actions like trainer reassignment, curriculum adjustments, and direct learner outreach when scores drop below threshold. I build cohort health dashboards in Google Sheets and Data Studio to intervene early on completion, attendance, and engagement to reduce churn and drop-off.

I’m also an operator with strong process-design instincts: I reduced manual scheduling effort by 40% using ClickUp workflow automation and cut average turnaround time by 30% through end-to-end process re-engineering. I’ve owned trainer recruitment and contracting for 30+ freelance trainers, led B2B corporate training account operations, and launched 3+ new digital programmes—supported by an SOP library in Notion accelerated with Claude AI and Notion AI.