Saru Nagarkoti
@sarunagarkoti
Customer service representative and telesales professional building telecom loyalty while studying BCA.
What I'm looking for
I’m a Customer Service Representative with over one year of experience supporting Ncell customers through Kantipur Management Pvt. Ltd. I handle high volumes of inbound calls efficiently and professionally while staying focused on customer satisfaction.
In my role, I resolve customer inquiries and service issues, promote telecom services, and convert potential leads into sales. I’m known for clear communication, strong problem solving, and maintaining customer relationships through reliable support.
Alongside my customer-facing work, I’m currently pursuing a Bachelor of Computer Application (BCA), and I’m motivated to grow my skills further. I bring a consistent, multitasking mindset to every interaction—balancing service, troubleshooting, and sales goals.
I enjoy fast-paced environments where I can contribute immediately, learn quickly, and keep improving how I support customers. I’m now seeking opportunities to grow while applying my communication and customer support strengths.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Kantipur Management Pvt. Ltd.
Nov 2024 - Feb 2026 (1 year 3 months)
Handled high volumes of inbound customer calls for the Ncell project, resolving service issues and maintaining customer satisfaction. Promoted telecom services and converted potential leads into sales through clear communication and support.
Education
Degrees, certifications, and relevant coursework
Caribbean College of Management
Bachelor of Computer Application (BCA), Computer Applications
Currently pursuing a Bachelor of Computer Application (BCA) and is in the 3rd semester.
Moonlight Secondary School
Higher Secondary (+2), Computer Science – Management
Completed +2 education with a focus on Computer Science – Management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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