At Provident, I progressed through customer service, sales, collections, and team leader roles before becoming Coordinadora de Outsourcing. I helped start the sales area and the collections recovery project, developing processes and training for new team members.
I analyzed and documented new and existing procedures, proposed improvements to operational efficiency, and collaborated with other departments to standardize administrative and operational practices.
At Universidad de las Américas Puebla (UDLAP), I supervised telemarketing operations for SORTEO UDLAP. I tracked individual and team KPIs, coached advisors, and created action plans that improved call quality by 30%.
At CREDICLUB, I supervised audits in the field and office, checking process compliance and credit-related documentation. My earlier roles included promoting AFORE sales at PRINCIPAL AFORE and providing administrative support at EFECTIVALE.
