Ana Karen Guerrero López
@anakarenguerrerolpez
Impulso procesos administrativos, control documental y atención al cliente en entornos financieros e industriales.
MexicoWhat I'm looking for
He gestionado atención personalizada, solicitudes de crédito y seguimiento post-venta en Bradescard, resolviendo dudas sobre productos financieros y cumpliendo metas e indicadores.
Durante cuatro años en Continental ContiTech, trabajé con diseño y control documental técnico 2D/3D, expedientes técnicos y bases de datos en SAP y Oracle. También coordiné cotizaciones y seguimiento con proveedores, ingeniería y producción.
En Compartamos Banco apoyé la captura y validación de datos, el resguardo de expedientes físicos y digitales, y trámites administrativos con manejo confidencial de información.
Me caracterizo por ser organizada, meticulosa, proactiva y orientada a resultados. Busco aportar organización, gestión de procesos y servicio para contribuir a los objetivos organizacionales.
Experience
Work history, roles, and key accomplishments
Ejecutiva Atención Cliente
Bradescard
Jan 2025 - Present (1 year 7 months)
Provided personalized customer service, advice, and resolution of queries about financial products. Managed credit application capture, validation, and document integration, ensuring compliance with goals and indicators.
Técnica Diseño Tooling
Continental ContiTech
Designed and managed technical documentation in 2D/3D, organized technical files, and administered databases in SAP and Oracle. Coordinated with suppliers, engineering, and production, and prepared reports for multidisciplinary projects.
Auxiliar Administrativa
Compartamos Banco
Captured and validated data, organized and safeguarded physical and digital files, and managed document control and database updates. Supported administrative processes and provided customer service with confidentiality and teamwork.
Education
Degrees, certifications, and relevant coursework
Tec Delicias
Bachelor of Engineering, Computer Systems Engineering
Pursuing a degree in Computer Systems Engineering, currently in the 8th semester.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Job categories
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