Open to opportunities

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@nicouser1

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Aviation engineer with expertise in aircraft maintenance and project coordination.

Indonesia

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What I'm looking for

I am looking for a role that fosters innovation and teamwork, where I can apply my technical skills and passion for aviation.

I am an aeronautical engineering graduate with a strong background in aircraft maintenance, airline operations, and project coordination. My journey in the aviation industry began with internships at GMF Aero Asia, where I honed my skills as a mechanic, and at Etihad Airways, where I served as an Airline Officer. These experiences have equipped me with a solid foundation in the technical and operational aspects of aviation.

In my recent role as a Scrum Master and Technical Writer at Inosoft Trans Sistem, I successfully led projects that improved team collaboration and efficiency. My strong technical writing skills and problem-solving abilities have been instrumental in delivering high-quality documentation and support. I am passionate about leveraging my skills in a dynamic environment that values innovation and teamwork.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

PT. Virtary

Nov 2022 - Present (2 years 7 months)

Provided administrative and technical support remotely for various projects. Managed schedules, communications, and data entry to ensure efficient project execution.

Administrative Support Data Entry Communication Project Coordination Microsoft Office

Current

Scrum Master

Current

PT. Inosoft Trans Sistem

Mar 2022 - Present (3 years 3 months)

Facilitated agile development processes and ensured adherence to Scrum methodologies. Coordinated team efforts, removed impediments, and fostered a collaborative environment to achieve project goals.

Scrum Agile Methodology Project Management Team Leadership Technical Writing Confluence

Client Support Officer for UNICEF E-Learning

PT. Netpolitan Cipta Cakrabuana

Sep 2022 - Nov 2022 (2 months)

Provided technical and administrative support to UNICEF E-Learning users. Resolved client inquiries and ensured smooth operation of the e-learning platform.

Technical Support E Learning Communication Problem Solving Customer Service

Organization Promoter Intern

International Model United Nations (IMUN)

May 2021 - Jun 2021 (1 month)

Promoted organizational initiatives and events to a global audience. Assisted in outreach efforts and participant engagement for Model United Nations conferences.

Public Relations Communication Outreach organizational Social Media

Customer Support

PT. Indo Inovasi Teknologi

Dec 2021 - Mar 2022 (3 months)

Assisted customers with product inquiries and technical issues, ensuring high levels of satisfaction. Managed customer interactions through various channels and documented resolutions.

Customer Service Technical Support Problem Solving Communication Data Entry CRM Software

Airline Officer Intern

Etihad Airways

Feb 2020 - Present (5 years 4 months)

Gained hands-on experience in airline operations, including passenger services and ground handling. Assisted with various tasks to ensure efficient flight departures and arrivals.

Aviation Customer Service Problem Solving

Ground Handler Intern

Malaysia Airlines Berhad

Oct 2019 - Present (5 years 8 months)

Supported ground handling operations for aircraft, including baggage and cargo management. Ensured adherence to safety protocols and operational efficiency.

Logistics Teamwork

Aircraft Engineer Intern (MRO)

Garuda Maintenance Facility (GMF)

Jan 2018 - Present (7 years 5 months)

Participated in the maintenance, repair, and overhaul of Boeing and Airbus aircraft. Assisted experienced engineers in diagnostics, troubleshooting, and component replacement.

Boeing Airbus

Education

Degrees, certifications, and relevant coursework

HabisKerja

Course Graduate, Virtual Assistant

Completed a Virtual Assistant Course through HabisKerja. This program provided foundational knowledge and skills essential for virtual administrative support roles.

International University Liaison Indonesia

Bachelor's degree, Aviation Engineering

Obtained a Bachelor's degree in Aviation Engineering from International University Liaison Indonesia. The curriculum focused on comprehensive aspects of aviation engineering, preparing for roles in aircraft maintenance and operations.