Nicolás Plaza
@nicolsplaza
I create Spanish-language multimedia journalism and build trusted online communities across global digital platforms.
United KingdomWhat I'm looking for
I've created and localised Spanish-language video content for Diagonal View's YouTube channel, All Time 10's (Los 10 Más), combining production, editing, cultural adaptation, and voiceover work for Spanish-speaking audiences.
At DICE.FM, I delivered high-volume fan support for a live events platform, resolving ticketing issues, refunds, cancellations, and sensitive cases while coordinating with Client Success, Product, and Field Operations. I've also managed multilingual brand communities for Khoros and moderated Spanish-language user accounts at Badoo.
I bring a journalism degree, native Spanish and fluent English, and experience spanning written reporting, social media, research, community management, and podcast production as the producer and host of Plaza Carnaval.
Experience
Work history, roles, and key accomplishments
Fan Support Agent
DICE.FM
Mar 2022 - Mar 2026 (4 years)
Delivered high-volume, customer-focused support for a leading live events platform, resolving complex ticketing and event-related queries efficiently. Processed refunds and managed sensitive customer cases with accuracy and empathy.
Education
Degrees, certifications, and relevant coursework
University Academy of Christian Humanism
Bachelor of Social Communications, Journalism
Graduated with distinction in Social Communications with a focus on Journalism.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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