At Olymp Trade, I conduct one-on-one technical and analytical consultations with high-net-worth traders, explaining platform features, market mechanics, and risk-management strategies. I also resolve high-priority issues involving deposits, withdrawals, platform execution, and trading terminals.
I run proactive retention campaigns across email, WhatsApp, Discord, in-app messaging, and outbound calls, and gather user feedback on bugs and UI/UX friction to share with product and development teams. In my earlier Customer Support Specialist role at Olymp Trade, I resolved user questions about trading terminals, crypto assets, and account security, and handled ticket queues using Jira, LiveChat, Help Desk systems, and Billy Tools.
At Vdesk, I supported customers through live chat, email, and phone before moving into quality work. I audited interactions, assessed compliance with quality scorecards, and prepared performance reports for team leaders.
