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Nicolás Montoya Bulla

@nicolsmontoyabulla

Message

Digital operations professional optimizing e-commerce workflows with data-driven reporting.

Costa Rica

Message

What I'm looking for

I’m looking for an operations-focused role where I can streamline workflows (SOPs and automation), deliver clear reporting, and support commercial outcomes through e-commerce and stakeholder coordination in both remote and in-person settings.

I’m an international business graduate focused on digital operations and e-commerce support, bringing hands-on experience across catalog management, content strategy, and performance reporting. I standardize processes to improve consistency and efficiency, especially in fast-moving commercial environments.

In my current role, I standardized product upload workflows, maintained accurate catalog records, and executed multi-channel content strategies aligned with sales objectives. I also produce performance reports and track key metrics so teams can make data-driven decisions, while coordinating across stakeholders to keep campaigns on schedule.

Previously, I strengthened operational clarity by authoring SOPs, flowcharts, job descriptions, and process manuals. I mapped complex workflows with cross-functional stakeholders, updated documentation against KPIs, and supported operational data management using NetSuite and CargoWise.

My background also includes event coordination and tier-1 technical support, where I handled high-priority requests, improved resolution time, and used CRM data to troubleshoot efficiently. I’m now seeking to add value in operations, administration, commercial, or analytical roles where process improvement and clear communication drive results.

Experience

Work history, roles, and key accomplishments

Current

Digital Operations & E-commerce Support

Current

GMD Repuestos

Sep 2025 - Present (10 months)

Standardized e-commerce product upload processes and maintained accurate catalog records to improve consistency and efficiency. Developed multi-channel content strategies and produced performance reports to support the commercial team.

E Commerce Operations Product Catalog Management Content Strategy Instagram Facebook performance reporting Campaign Coordination Cross Functional Collaboration

Quality Documentation Assistant

Lean Solutions Group

Aug 2024 - Feb 2025 (6 months)

Authored SOPs, flowcharts, job descriptions, and process manuals to reduce operational ambiguity and improve team efficiency. Supported documentation aligned to KPIs and worked with NetSuite and CargoWise to manage operational data.

SOP Management Process Mapping Flowcharting Process documentation KPI Aligned Documentation NetSuite CargoWise ERP CRM Documentation Support

Event Coordinator

Westin Hotel Downtown

Nov 2022 - Jan 2023 (2 months)

Planned and managed corporate events for high-profile clients, overseeing logistics, vendor coordination, and on-site execution. Coordinated schedules and reservations using Outlook and managed client relationships through multi-channel communication.

Event Coordination Logistics Vendor coordination On Site Execution Scheduling Reservations Outlook Client Relationship Management

Support Student

Universidad del Norte / CREE

Aug 2022 - Nov 2022 (3 months)

Provided administrative and operational support for workshops and certification programs, including developing learning materials and coordinating group activities. Improved operational outcomes by supporting follow-up and structured coordination to increase student engagement.

Administrative Support Workshop Support Certification Program Development Coordination Student Engagement

Technical Support Agent

Teleperformance / Vivint Smart-Home

Feb 2020 - May 2020 (3 months)

Provided Tier-1 technical support across multiple platforms while managing a high volume of customer accounts. Used a CRM platform to access customer profiles and case histories to support efficient remote troubleshooting.

Tier 1 Technical Support Troubleshooting Customer Support CRM

Business Assistant

MANBU

May 2019 - Jul 2019 (2 months)

Managed distribution logistics and client follow-up to reduce waste and optimize supply chain operations. Implemented a data-driven sales strategy that increased monthly revenue targets by 10%.

Supply Chain Operations Sales Strategy Revenue Targets

Education

Degrees, certifications, and relevant coursework

Universidad del Norte

Bachelor's Degree, International Business

2020 - 2025

Grade: GPA: 4.1

Activities and societies: Academic scholarship recipient; Dean's Honor Roll.

Earned a Bachelor's degree in International Business at Universidad del Norte, maintaining a GPA of 4.1. Received an academic scholarship and was listed on the Dean's Honor Roll.