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Nicole Waugh

@nicolewaugh

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Customer Service Associate at Fisher Investments who coordinated client service requests and account documentation.

United States

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What I'm looking for

I'm eager to contribute to a new team as a Customer Success Specialist, leveraging my extensive customer service experience and organizational skills.

At Collin County, I assist the District Clerk’s Office with courtroom support, financial duties, and processing new suits and indictments. I also help maintain judicial records and handle clerical and administrative work.

At Fisher Investments, I facilitated service requests for clients, including account changes, distributions, and additions. I coordinated with clients, Investment Counselors, and custodians to prepare documentation and support smooth execution of client instructions.

At Rothrock Window Coverings, LLC, I provided administrative support to the owner, including vendor billing, client scheduling, and employee payroll. My earlier work at Costco Wholesale included member service and experience across more than ten departments.

Experience

Work history, roles, and key accomplishments

Current

Deputy District Clerk II

Current

Collin County

Dec 2025 - Present (11 months)

Assists the District Clerk's Office with courtroom support, financial duties, and processing new suits and indictments. Performs clerical and administrative duties including mail handling, phone inquiries, data entry, and issuing legal documents.

Courtroom Support Financial Tasks Data Entry Correspondence Scheduling Legal Documentation Records Management

Client Service Associate

Fisher Investments

Feb 2022 - Sep 2025 (3 years 7 months)

Facilitated service requests for high-net-worth clients, including distributions, additions, and account registration changes. Acted as a liaison between Investment Counselors, clients, and custodians to ensure smooth execution of client instructions.

Client Relations High Net Worth Clients Account Management Communication Skills Problem Solving Data Entry Custodian Coordination

Bakery Wrapper

Costco Wholesale

Feb 2011 - Feb 2022 (11 years)

Worked in over ten departments including Service Deli, Merchandising, Member Service, and Front End. Processed member orders, collected payments, and provided high-level member service.

Customer Service Multitasking Time Management Payment Processing Teamwork Adaptability AS 400 Gmail Google Docs PowerPoint

Executive Assistant

Rothrock Window Coverings, LLC

Jun 2021 - Jan 2022 (7 months)

Provided high-level administrative support to the owner, managing vendor billing, client scheduling, employee payroll, and email communication. Organized correspondence and maintained client orders.

Administrative Support Vendor Bills Client Scheduling Payroll Email Management Organization Communication Skills

Teachers Assistant

Grossmont Community College

Jan 2011 - Dec 2011 (11 months)

Reinforced lessons with students one-on-one and helped with record keeping, including attendance and grade calculations. Graded homework and tests.

Teaching Assistance Record keeping Grading Student Support

Volunteer

Santee Library

Jan 2010 - Dec 2011 (1 year 11 months)

Checked in, organized, and shelved books. Maintained shelf order and sorted requested titles for patron pickup.

Organization Shelving Customer Service

Junior Staffer

Pine Valley Bible Conference Center

Jun 2007 - Feb 2011 (3 years 8 months)

Participated in foodservice, housekeeping, recreational, and programming teams. Ran the camp's coffee shop and assisted with renovation projects and recreational activities.

Food Service Housekeeping Recreation Cashiering Teamwork Customer Service