Open to opportunities

Nicole Warren

@nicolewarren

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Experienced Customer Service Representative with strong communication skills.

United States

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What I'm looking for

I am seeking a role that values customer satisfaction and offers growth opportunities.

I'm a highly motivated and detail-oriented Customer Service Representative with extensive experience in managing customer interactions and providing exceptional service. My journey began in retail and banking, where I honed my skills in cash handling, customer engagement, and problem-solving. I thrive in fast-paced environments, handling over 300 calls daily while maintaining a courteous demeanor, even in challenging situations.

Throughout my career, I have consistently demonstrated my ability to adapt and learn quickly, which has allowed me to excel in various roles, including as an Account Manager at RCE Inc. Here, I became proficient in using multiple software applications to streamline customer service processes and ensure client satisfaction. My commitment to outstanding service has been recognized through awards such as Employee of the Month at Staples and Office Depot, reflecting my dedication to excellence in every task I undertake.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

RCE Inc.

Mar 2019 - Present (6 years 3 months)

Responsible for handling over 300 calls daily and serving as a point of contact for clients. Duties included signing up new customers, managing account information, and providing tailored communication through various channels while maintaining customer satisfaction.

Customer Service Kayako Communication Skills Slack

Cashier

CVS

Apr 2018 - Sep 2019 (1 year 5 months)

Operated a checkout lane, assisted customers with inquiries, and performed checkout procedures efficiently. Promoted store promotions and helped maintain store organization.

Customer Service Communication Skills Time Management

Bank Teller

Wells Fargo

Nov 2017 - Nov 2018 (1 year)

Performed various banking tasks including ATM cash handling and customer service. Engaged with customers to identify financial needs and ensured accurate transaction processing.

Banking Operations Customer Service Fraud Detection Communication Skills Dual Control Account Management

Print and Marketing Associate

Staples

Dec 2016 - Sep 2017 (9 months)

Managed the Copy and Print department, balancing customer needs in a fast-paced environment. Handled various printing machinery and received Employee of the Month recognition.

Customer Service Managed Print Time Management Communication Skills Fast Paced Environment