Open to opportunities

Nicole Vossen

@nicolevossen

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Customer Experience Specialist with 10 years in hospitality and media.

Zimbabwe

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What I'm looking for

I am looking for a role that values creativity and guest engagement, with opportunities for growth in a dynamic environment.

I am a dedicated Customer Experience Specialist with over 10 years of experience in the hospitality and entertainment industry. My journey has allowed me to build strong relationships with international and recurring guests, ensuring their travel itineraries and expectations are met with exceptional service. At Walt Disney Parks and Resorts, I worked closely with management teams to resolve conflicts and create memorable experiences, all while upholding the Disney brand image.

In my recent role as a Disney Media Representative, I coordinated schedules for various media events, managing large groups from global teams and ensuring their satisfaction throughout their visit. My ability to communicate effectively with diverse audiences, including bilingual and disabled guests, has been instrumental in delivering positive guest experiences. I also have a strong background in social media marketing, having successfully managed campaigns that generated significant profits for startups.

Experience

Work history, roles, and key accomplishments

Current

Media Representative

Current

Disney

Jan 2024 - Present (1 year 6 months)

Acted as a representative for various media events at Disneyland Resort, coordinating schedules across amenities, content management, invited guest/celebrity management, and media hosting. Assisted in touring large global media groups, ensuring safety regulations and time management were upheld.

Media Relations Event Coordination Scheduling Public Relations Time Management Team Collaboration

Current

Customer Experience Specialist

Current

Walt Disney Parks and Resorts

May 2014 - Present (11 years 2 months)

Provided exceptional experiences for all park guests, ensuring travel itineraries and expectations were met. Collaborated with management and global resort teams on event production and entertainment offerings, communicating with executive teams to deliver picture-perfect experiences.

Customer Experience Conflict Resolution Event Production Guest Management Brand Representation

UGC Creator

Caudalie

Feb 2021 - Nov 2023 (2 years 9 months)

Developed engaging, inspiring user-generated content for digital media across platforms like Pinterest, TikTok, and Instagram. Utilized social media analytics to identify consumer trends and employed tools like Canva, CapCut, and Adobe for content creation and editing.

Video Editing Content Creation Social Analytics Digital Marketing Brand Partnerships Shopify

Social Media Manager/Assistant

Northpolecentral.org

Oct 2020 - Feb 2022 (1 year 4 months)

Managed social media accounts for a startup, coordinating busy schedules and travel for the founder. Utilized influencer and celebrity outreach tactics, contributing to over $75k in profit within two months of opening.

Social Media Management Celebrity Outreach Brand Development Content Creation Marketing Budget Management Community Building

Sales Associate

PacSun

Jun 2014 - Dec 2014 (6 months)

Welcomed customers, maintained product knowledge, and recommended suitable products to enhance the shopping experience. Processed orders, operated registers, resolved returns, and promoted special sales and loyalty programs.

Customer Service Sales Product Knowledge Returns Processing Merchandising Loyalty Programs

Education

Degrees, certifications, and relevant coursework

Bellevue University

BA in Mass Communication and Digital Media, Mass Communication and Digital Media

Completed a Bachelor of Arts in Mass Communication and Digital Media. Focused on understanding various aspects of communication and digital platforms.