At 926 Asia Travel Corporation, I assess clients’ visa requirements and prepare application documents for embassy and visa center submissions. I also coordinate appointments and keep clients updated on application progress.
At Shopee Philippines, I reviewed buyer and seller disputes, examined supporting evidence, and determined resolutions under company policies. I documented cases and coordinated with internal teams when additional information or action was needed.
Earlier at Shopee Philippines, I provided chat support on orders, payments, deliveries, returns, refunds, and promotions. I guided customers through the app and shared updates on order status and parcel tracking.
At Intelenet, I supported guests with hotel reservations, changes, cancellations, and special requests. I also answered questions about hotel policies and recommended alternatives when a preferred property was unavailable.
