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Nicoleric Villavicencio

@nicolericvillavicencio

Healthcare administrative professional specializing in patient scheduling, benefits verification, and confidential front-desk support.

United States

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What I'm looking for

I’m looking for a healthcare office where I can own front-desk flow—scheduling, insurance eligibility/pre-cert, accurate EHR updates, and confidential patient support—while keeping the clinic welcoming and running smoothly.

I’m an organized, customer-facing administrative professional who keeps healthcare offices running smoothly. I’m skilled at managing patient scheduling, handling inquiries, and creating a welcoming environment while protecting confidentiality.

In my current role at TCB Dental Care LLC., I register patients, complete pre-registrations, verify dental benefits, obtain documents, and scan orders/scripts. I secure patient accounts by capturing demographic, insurance, medical, and dental information and entering it into the Dentrix System.

Previously at JENNY CAM MD PC., I scheduled appointments and checked insurance eligibility and pre-certiﬁcation/authorization. I also supported clinic operations through clerical receptionist duties like filing, photocopying, and faxing, while maintaining cleanliness and a consistent patient-ready workspace.

Earlier, at Lightbridge Academy, I provided administrative support to the Assistant Director and helped ensure a safe, clean environment by following safety procedures. I also constructed and managed whole-group interactive learning, strengthening my communication, adaptability, and ability to support both teams and clients.

Experience

Work history, roles, and key accomplishments

Current

Dental Administrative Assistant

Current

TCB Dental Care LLC

Jun 2024 - Present (2 years)

Register patients and complete pre-registration by verifying dental benefits, collecting required documents, and scanning orders/scripts. Secure and maintain patient accounts by entering accurate demographic, insurance, medical, and dental information into the Dentrix system with HIPAA-compliant handling.

Patient Registration HIPAA compliance Document Scanning Administrative Support Front Desk Operations

Medical Administrative Assistant

Jenny Cam MD PC

Jan 2024 - Jan 2025 (1 year)

Schedule patient appointments and handle front-desk clerical duties, including filing, photocopying, and faxing. Check insurance eligibility and complete pre-certification/authorization processes while maintaining clinic cleanliness and accurate records.

Appointment Scheduling Pre Certification Authorization Medical Office Administration Clerical Support Front Desk Operations Fax HIPAA Aware Documentation

Admin Support & Teacher Assistant

Lightbridge Academy

May 2022 - Nov 2023 (1 year 6 months)

Support the Assistant Director with administrative office tasks and help maintain a safe, clean learning environment. Construct and manage whole-group interactive learning activities while following all safety procedures.

Administrative Support Classroom Assistance Safety Procedures Student Environment Maintenance Team Collaboration

Administrative Support/Teacher Assistant

Lightbridge Academy

May 2022 - Nov 2023 (1 year 6 months)

Revamped administrative operations by optimizing family communications and scheduling for the Assistant Director, increasing parent satisfaction by 20% and boosting staff collaboration by 40% across 20+ students. Maintained a secure, nurturing environment by enforcing health protocols, achieving a zero-incident record and increasing referral rates by 30%.

Scheduling Administrative Operations Play Based Learning Activities Creative Curriculum Alignment Parent Satisfaction Improvement

Education

Degrees, certifications, and relevant coursework

New Jersey Institute of Technology

Bachelor of Science, Business, Innovation & Entrepreneurship and Marketing

Grade: 3.0 GPA

Activities and societies: Equal Opportunity Program Boot Camp; Study Abroad (South Korea 2018–2019, Germany 2019); Alpha Kappa Psi – Professional Business Fraternity

Earned a Bachelor of Science in Business, Innovation & Entrepreneurship and Marketing from New Jersey Institute of Technology, graduating May 2019.