NICOLE HENDRIX

I am a dedicated healthcare professional with over eight years of experience supporting clinical operations, patient services, and administrative functions in specialty care settings. I have worked as a Front Desk Supervisor/Referrals Specialist and as a Medical Assistant, contributing to efficient clinic workflows and positive patient experiences.

At the Heart & Vascular Institute I obtained prior authorizations, verified eligibility, managed scheduling, handled outpatient billing, and prepared catheterization procedure packets, demonstrating attention to detail and regulatory knowledge. I also processed patient medication e-scribing and verified billing sheets to ensure smooth appointment flow.

In a parallel HR/payroll role at Karmanos Cancer Institute I input employee hours, recorded leave (sick, vacation, personal), and completed payroll for pay periods, reflecting strong administrative and timekeeping skills. My medical assistant background includes vitals collection, diagnostic testing (ABI, venous plethysmography, EKG, exercise stress testing, bladder scan, DLCO), exam room prep, and equipment maintenance.

I am proficient with medical billing and collections, ICD9 and CPT coding concepts, Microsoft Word, Excel, PowerPoint, and specialty portals like American Imaging and WebDen. I bring strong customer service, multitasking, and self-motivation to roles that require accuracy and composure under pressure.