Looking for a job

Nicole Droese

@nicoledroese

Message

I grow FedEx shipping accounts through inside sales and customer-focused service.

United States

Message

What I'm looking for

I'm looking for a customer-facing sales or service role where I can build relationships, support customers, use my leadership experience, and contribute to a team-focused workplace.

I'm currently growing FedEx shipping activity at Salelytics by calling businesses with existing accounts and helping them ship more with FedEx.

My background spans inside and door-to-door sales, including roles with Exterior Custom Solutions and TruGreen, where I sold lawn care services.

I've also built strong customer service experience in restaurant and retail settings, serving guests at Outback Steakhouse, Applebee's, Victorias, and Noodles & Company.

Earlier leadership roles at McDonald's and Noodles & Company included training employees, handling money, inventory, invoices, deposits, and supporting fast, accurate, safe service.

Experience

Work history, roles, and key accomplishments

Current

Sales Representative

Current

Salelytics

Mar 2023 - Present (3 years 6 months)

Indoor sales representative calling businesses with existing FedEx accounts to increase their shipping volume with FedEx.

Sales Cold Calling Communication Skills

Current

Captioning Assistant

Current

CapTel

Jul 2017 - Present (9 years 2 months)

Assisted clients by captioning their calls with loved ones, pharmacies, doctors, etc., while maintaining absolute confidentiality of call content.

Captioning Confidentiality Communication Skills

Journey Leader

Noodles and Company

Sep 2018 - Jan 2019 (4 months)

Trained and guided all employees to ensure fast, accurate, and safe food preparation for customers.

Training Leadership Food Safety

Server

Victorias

Jul 2018 - Nov 2018 (4 months)

Served customers with a smile and ensured their happiness.

Customer Service Food Service

Sales Representative

Trugreen

Apr 2018 - Jul 2018 (3 months)

Door to door sales representative selling lawn care services.

Sales Door to Door Sales Lawn Care

Server/Waiter

Applebees

Dec 2017 - Mar 2018 (3 months)

Took care of guests' needs and wants with a smile, cleaned and organized work area, and worked as a team to serve guests.

Customer Service Food Service Teamwork

Sales Associate

Earthbound Trading Company

Jan 2017 - Jul 2017 (6 months)

Worked on the floor interacting with customers, telling them about products, incorporating personal touches into conversations, and making them feel welcome.

Customer Service Sales Communication Skills

Shift Manager

Noodles and Company

Sep 2016 - Jul 2017 (10 months)

Led and taught team members certain skill sets, handled money, filed invoices for truck orders, and managed deposit slips.

Leadership Training Cash Handling Invoicing

Shift Manager

McDonald's

Sep 2012 - Jul 2016 (3 years 10 months)

Responsible for ensuring crew members performed their duties and maintained quality, service, and cleanliness standards. Also responsible for counting money, and daily and weekly inventory.

Leadership Team Management Cash Handling Inventory Management