LBLauren Brooke
@laurenbrooke
Dedicated security officer with strong customer service skills.
United StatesWhat I'm looking for
I am a dedicated security officer with experience in maintaining safe environments and providing exceptional customer service. At Marion Security Agency, I utilize access control measures while ensuring a friendly atmosphere for clients. My role involves not only security but also performing receptionist duties, managing high-volume calls, and addressing client inquiries effectively.
Throughout my career, I have developed strong relationships with clients, fostering trust and security within the community. I take pride in training new employees, sharing valuable insights and techniques to enhance their skills. My previous roles, including stock clerk and desk receptionist, have equipped me with organizational and communication skills that contribute to my effectiveness in any position.
Experience
Work history, roles, and key accomplishments
Security Officer
Marion Security Agency
Dec 2018 - Present (6 years 7 months)
Maintained a safe and friendly environment by utilizing access control and providing professional customer service. Identified and resolved safety issues throughout the property to ensure grounds security, and trained new employees on operational procedures and best practices.
Stock Clerk
Toys R Us
Jun 2017 - May 2018 (11 months)
Managed incoming inventory by unloading delivery trucks and organizing products using u-boats and pallet jacks for efficient placement on the sales floor. Assisted customers with their shopping needs and concerns, and cross-trained as a cashier to support high-volume periods and maintain customer satisfaction.
Desk Receptionist
Arcadia University
Sep 2016 - Oct 2017 (1 year 1 month)
Ensured resident safety by screening all guests entering residential halls and meticulously logging visitors without student IDs. Managed lounge equipment sign-ins and sign-outs to prevent loss, while maintaining a welcoming atmosphere for all guests.
Merchandiser
Kmart
Nov 2014 - Aug 2016 (1 year 9 months)
Provided comprehensive customer assistance on the sales floor and over the phone, ensuring high levels of customer satisfaction. Collaborated with a team to recover and organize the entire store, enhancing the shopping environment and product accessibility. Managed stock placement to boost sales and accurately marked down prices using a price gun to prevent register discrepancies.
Education
Degrees, certifications, and relevant coursework
High school
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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