At Omnie (Refills), I provide remote patient support through phone, email, and chat, and manage support tickets in Gorgias and Bask. I coordinate with providers and pharmacies to investigate concerns, and escalate clinical issues when appropriate.
At Teletech (United Health Care, Lucent Health), I helped providers and members understand insurance benefits, claims, and procedures. I reviewed claims, worked with medical providers and pharmacies to resolve discrepancies, and managed appeals while following HIPAA requirements.
