NANicole Angela Abao
@nicoleangelaabao
Onboarding analyst skilled in process optimization, client support, and onboarding automation.
PhilippinesWhat I'm looking for
I am an onboarding analyst and operations professional with hands-on experience in seller support, onboarding analysis, and executive assistance.
I identify operational inefficiencies and convert them into streamlined systems using SOPs and automation to boost productivity and clarity.
I serve as a liaison between internal teams and external partners, proactively addressing candidate readiness, escalations, and stakeholder communication.
I also contribute to recruitment and training, manage calendars and inboxes, and leverage tools like Asana, Notion, HubSpot, and Google Suite to keep processes scalable and efficient.
Experience
Work history, roles, and key accomplishments
Onboarding Analyst, Operations
Concentrix
Feb 2023 - Dec 2025 (2 years 10 months)
Spotted inefficiencies and implemented streamlined onboarding systems and SOPs that increased process clarity and productivity; served as liaison between internal teams and external partners to escalate candidate readiness issues and support recruitment and training.
Amazon Seller Support Specialist
Concentrix
Oct 2020 - Jan 2023 (2 years 3 months)
Served as primary contact for Amazon sellers from Oct 2020 to Jan 2023, resolving account health, policy, listing and order issues via email and chat and educating sellers on best practices to improve performance.
Education
Degrees, certifications, and relevant coursework
Our Lady of Fatima University
Bachelor of Science, International and Hospitality Management
2018 - 2021
Completed a Bachelor of Science in International and Hospitality Management with coursework in housekeeping and food and beverage services.
First City Providential College
Primary, Primary
2016 - 2018
Attended primary/secondary-level studies; prepared foundational skills relevant to hospitality and administrative roles.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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