Nicolas User
@nicolasuser2
Experienced customer-focused collections and operations professional with strong leadership and service skills.
What I'm looking for
I moved to Barcelona four years ago and have built a career transition from hospitality into sales, customer service and specialised accounts receivable work. I bring a decade of experience leading teams in high-pressure, fast-paced environments and consistently deliver strong customer relationships and operational improvements.
As a Senior Cash Collection Agent at Page Personnel I manage accounts receivable, resolve payment discrepancies, negotiate terms, and generate payment reports while contributing to cash flow management and process improvements. Prior roles in luxury retail and hospitality sharpened my customer-service orientation, team leadership, hiring and training skills.
I am a positive, energetic professional fluent in English and a native French speaker, currently learning Spanish, and I hold first aid training and a valid driver’s license. I am determined to bring passion and enthusiasm to a new challenge and continue advancing my career in finance, customer service or operations roles.
Experience
Work history, roles, and key accomplishments
Senior Cash Collection Agent
Page Personnel
Oct 2022 - Present (3 years 5 months)
Manage accounts receivable, negotiate payment terms, and resolve payment discrepancies to ensure timely collections and improve cash flow; produce payment reports and recommend process improvements.
Customer Service & Sales Agent
Michael Kors
Nov 2020 - Oct 2022 (1 year 11 months)
Resolved customer enquiries including lost packages, refunds and product issues while supporting sales targets through teamwork and high-quality service.
Assistant General Manager
Riddle and Finns
Jul 2018 - Mar 2020 (1 year 8 months)
Supported the General Manager in operations, recruiting and training staff, controlled stock and labour budgets, and maintained high service standards at a top UK seafood restaurant.
F&B Supervisor
The Grand Hotel GB1
Jul 2016 - Jul 2018 (2 years)
Led training culture and supervised front-of-house operations, managed stock and labour budgets, and upheld service standards including 2AA Rosette expectations.
Restaurant Manager
The Jolly Poacher
Jun 2015 - Jul 2016 (1 year 1 month)
Managed restaurant operations, hiring and team development, stock accountability and labour budgeting to deliver consistent customer service.
Restaurant Manager
Maxwell’s Bar and Grill
May 2014 - Nov 2014 (6 months)
Supervised shifts end-to-end, managed staff rotas and holidays, and supported onboarding to build effective service teams.
Education
Degrees, certifications, and relevant coursework
Nicolas hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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