Maria Angelica Bernabe
@mariaangelicabernabe
Customer success analyst focused on client retention, trust & safety, and operational support.
PhilippinesWhat I'm looking for
I am a Customer Success Analyst with cross-industry experience in post-sales support, trust and safety moderation, and frontline customer service. I work to retain clients, resolve complex requests, and maintain professional, empathetic communication across global regions.
At SiteMinder I provide email-based post-sales support for hotel clients across APAC, EMEA, and the Americas, handling contract changes, pricing and renewal queries while coordinating with Sales, Billing, and Legal to reduce churn.
Previously at Accenture I moderated high volumes of reported content, protecting platform integrity and applying community standards to sensitive and high-risk material, which sharpened my critical thinking and resilience.
I began my customer-facing career in airline ground operations, managing check-in, document verification and passenger communications, and hold formal training and certifications in English proficiency, GDS/Amadeus, bookkeeping, and tour guiding.
Experience
Work history, roles, and key accomplishments
SIProvide email-based post-sales support to hotel clients across APAC, EMEA, and the Americas, resolving contract, pricing, ownership, and renewal issues to promote retention and minimize churn.
ACModerated high volumes of reported content (1,000+ daily), assessed context against community standards, and managed sensitive/high-risk cases to uphold platform safety and integrity.
Customer Service Agent
Oman Air
Oct 2019 - Jun 2020 (8 months)
Managed end-to-end check-in procedures including document verification, baggage handling, and boarding pass issuance while maintaining passenger safety and composure during critical events.
Education
Degrees, certifications, and relevant coursework
FUFar Eastern University
Bachelor of Science, Tourism Management
2014 - 2018
Activities and societies: Amadeus Validation Exam (2016); Tour Guiding Services NC II (2015)
Completed a Bachelor of Science majoring in Tourism Management, covering tourism operations, hospitality, and industry-specific training from June 2014 to March 2018.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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