NVNick Vaughn
@nickvaughn
Customer service professional with strong communication and problem-solving skills.
United StatesWhat I'm looking for
I'm a dedicated customer service professional with a diverse background in various roles, including as a Night Auditor at Fairfield Inn & Suites. My experience has equipped me with the ability to respond to guest inquiries and resolve issues efficiently, ensuring a high level of guest satisfaction. I thrive in dynamic environments and am committed to providing exceptional service.
Previously, I worked as an Insurance Agent at American Income Life, where I organized meetings to provide life and health care benefits to families. My role involved building strong relationships and delivering remote product demonstrations, which honed my communication skills. Additionally, my time as a Support Analyst at Viking Cloud allowed me to maintain PCI compliance and provide technical assistance, further enhancing my problem-solving abilities.
Experience
Work history, roles, and key accomplishments
Night Auditor
Fairfield Inn & Suites
Jul 2024 - Present (11 months)
Responded to guest inquiries and requests, resolving issues in a timely and efficient manner. Fielded guest complaints, conducted research, and resolved and negotiated solutions for guest satisfaction. Processed check-in and check-out using a POS system.
Insurance Agent
American Income Life
Feb 2024 - Present (1 year 4 months)
Provided life and health care benefits and protection to families. Organized multiple meetings to meet with families and provided excellent customer service with remote product demos via Zoom. Created and maintained strong relationships with exceptional built rapport.
Support Analyst
Viking Cloud
Jul 2023 - Present (1 year 11 months)
Maintained and validated PCI compliance for small business owners. Handled inbound/outbound calls daily to merchants, providing technical assistance and customer service support via phone, email, and live chat. Problem-solved technical issues with the IT team involving POS systems.
Sportsbetting Concierge
Fanatics Sportsbook
Aug 2022 - Present (2 years 10 months)
Provided excellent customer service and handled large amounts of cash. Effectively communicated with a team to accommodate special requests for customers.
Facility Supervisor
Northern Illinois University Campus Recreation and Wellness
Jan 2017 - Present (8 years 5 months)
Provided great customer service to patrons inside 3 different facilities. Handled cash with patrons purchasing guest passes/memberships and managed security access of the different facility on day to day activity and events. Supervised and monitored employees, created reports every shift, and assisted with different tasks.
Education
Degrees, certifications, and relevant coursework
NUNorthern Illinois University
2015 - 2020
Activities and societies: Providing great customer service to patrons inside 3 different facilities Cash handling with patrons purchasing guest passes/memberships Security access of the different facility on day to day activity and events Supervise and monitor employees, create reports every shift and assist with different tasks
Bloom High School
2011 - 2015
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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