At FedEx, I handled inbound and outbound sales calls, taking 100+ calls daily to support customer acquisition and retention. I identified shipping and logistics needs and recommended tailored service solutions.
I tracked customer interactions and sales activity in CRM systems, managed KPIs for call volume, conversion, and customer satisfaction, and consistently met and exceeded individual and team sales targets.
At Datafied, I contacted healthcare providers to request and verify medical records, following HIPAA procedures and recording requests and follow-ups in CRM systems. Earlier, at Leadium, I called qualified B2B prospects, assessed their fit, and scheduled appointments for the sales team.
