Nick Sloane

Provided crucial on-site technical assistance during critical system upgrades, minimizing disruptions to operations. Reduced downtime for clients by proactively monitoring and addressing potential issues. Contributed to cost savings initiatives by identifying opportunities for equipment consolidation or repurposing underutilized assets.

Provided in-person and remote support to students, faculty, staff, and co-workers, maintaining a ticketing system for efficient service. Updated and developed knowledge base articles for recurring and new issues. Maintained backend systems on Jamf and WorkspaceOne management platforms.

Handled troubleshooting and maintenance of all company computers and servers, and developed new audio and visual content for advertising. Maintained and updated leads via Salesforce, and developed new incentive programs for students. Responsible for budget allocation for marketing and information technology.

Developed new admissions documentation and delegated leads throughout the admissions department. Created and taught free training courses to assist prospects with passing required assessments. Supported students through the admissions process, reviewed applications, and led campus tours.

Managed school-wide communications and developed marketing strategies and content to promote the school. Worked on community outreach to develop relationships. Collaborated with marketing vendors to produce various advertisements.

Handled initial processing of prospective students and patients, and developed new application assessment testing. Trained and followed HIPAA regulations, and managed incoming mail and packages. Executed a record filing system to improve document organization.

Fulfilled customer orders and was responsible for nightly product donation or disposal. Ensured the space remained clean and sanitary. Trained new crew members at the base store and other locations.

Served as a liaison between the school and the City of Malden, providing information, articles, photography, and videography services for all school events. Developed campaigns to promote student participation in city events. Facilitated communication and collaboration between the school and the city.

Responsible for bi-weekly inventory and shrink counts, ensuring shrink was within a reasonable range. Worked as backup for the department manager, handling weekly orders, associate scheduling, and product rotation. Designed custom cakes for customer events.

Completed high school education and received a diploma.

Grade: Dean's List

Activities and societies: Dean's List [Fall 2006 through Fall 2010]

Focused heavily on literary arts from the 19th and 20th centuries, including dialect interpretation, professional writing, and cultural works. Achieved Dean's List recognition from Fall 2006 through Fall 2010.