Nick Klotz
@nickklotz
Customer-focused technical support engineer with expertise in API integrations.
What I'm looking for
I'm a dedicated Technical Support Engineer with over 5 years of experience in SaaS support, specializing in API integrations and cloud systems troubleshooting. My journey has taken me through esteemed companies like Stripe and HubSpot, where I honed my skills in translating complex technical issues into user-friendly solutions. I pride myself on my ability to communicate clearly and effectively, ensuring that customers feel supported and empowered throughout their journey.
At Stripe, I played a pivotal role in supporting over 250 enterprise customers, successfully remediating more than 1,000 clients during a major KYC outage. My collaboration with engineering teams led to 38 product improvements, and my contributions to internal documentation have been widely recognized, with over 14,000 views on Confluence. I am passionate about leveraging AI-assisted support flows to enhance customer experience and streamline operations.
My experience at HubSpot further solidified my expertise in resolving technical issues across various products, particularly in APIs and integrations. I developed a custom KPI dashboard that became a vital tool for multiple teams, and my public-facing role on social media allowed me to engage directly with customers, resolving escalations and gathering valuable feedback. I am committed to continuous learning and growth, as evidenced by my recent certifications in AI Fundamentals and User Experience Design.
Experience
Work history, roles, and key accomplishments
Supported over 250 enterprise customers with complex onboarding and API issues, and remediated more than 1,000 clients during a major KYC outage. Partnered with Engineering and Product teams to reproduce bugs, build test environments, and prioritize fixes, contributing to 38 product improvements.
Technical Onboarding Specialist
Wendt Partners
Dec 2021 - Jun 2022 (6 months)
Delivered onboarding and technical implementation for 15 mid-market clients migrating to HubSpot’s CRM platform. Built and validated custom API testbeds for platform integrations, which reduced downtime and ticket volume.
Resolved technical issues across HubSpot’s Marketing, Sales, and RevOps products, with a deep focus on APIs, integrations, and CMS performance. Built a custom KPI dashboard using JavaScript and the HubSpot CMS, which was adopted across teams with over 500 monthly uses.
Education
Degrees, certifications, and relevant coursework
Southern New Hampshire University
B.A., Computer Information Technology
2015 - 2019
Grade: 3.5
Activities and societies: Editor in Chief of school newspaper
Studied Computer Information Technology with minors in Applied Mathematics, Communications, and Video Production. Gained foundational knowledge in various aspects of computing and related fields.
CareerFoundry
Certificate, User Experience Design
Focused on UX research, wireframing, information architecture, and usability testing. Acquired practical skills in designing user-centered experiences.
DataCamp
Certificate, AI Fundamentals
Completed a certificate program covering generative AI, prompt engineering, applied use cases, and ethical design principles. Developed skills in modern AI applications.
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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