Nick KlotzNK
Open to opportunities

Nick Klotz

@nickklotz

Customer-focused technical support engineer with expertise in API integrations.

United States
Message

What I'm looking for

I'm seeking a role that values collaboration and innovation, where I can leverage my technical skills to enhance customer experiences and drive product improvements.

I'm a dedicated Technical Support Engineer with over 5 years of experience in SaaS support, specializing in API integrations and cloud systems troubleshooting. My journey has taken me through esteemed companies like Stripe and HubSpot, where I honed my skills in translating complex technical issues into user-friendly solutions. I pride myself on my ability to communicate clearly and effectively, ensuring that customers feel supported and empowered throughout their journey.

At Stripe, I played a pivotal role in supporting over 250 enterprise customers, successfully remediating more than 1,000 clients during a major KYC outage. My collaboration with engineering teams led to 38 product improvements, and my contributions to internal documentation have been widely recognized, with over 14,000 views on Confluence. I am passionate about leveraging AI-assisted support flows to enhance customer experience and streamline operations.

My experience at HubSpot further solidified my expertise in resolving technical issues across various products, particularly in APIs and integrations. I developed a custom KPI dashboard that became a vital tool for multiple teams, and my public-facing role on social media allowed me to engage directly with customers, resolving escalations and gathering valuable feedback. I am committed to continuous learning and growth, as evidenced by my recent certifications in AI Fundamentals and User Experience Design.

Experience

Work history, roles, and key accomplishments

Stripe logoST

Product Support Operations Specialist

Jun 2022 - Feb 2025 (2 years 8 months)

Supported over 250 enterprise customers with complex onboarding and API issues, and remediated more than 1,000 clients during a major KYC outage. Partnered with Engineering and Product teams to reproduce bugs, build test environments, and prioritize fixes, contributing to 38 product improvements.

WP

Technical Onboarding Specialist

Wendt Partners

Dec 2021 - Jun 2022 (6 months)

Delivered onboarding and technical implementation for 15 mid-market clients migrating to HubSpot’s CRM platform. Built and validated custom API testbeds for platform integrations, which reduced downtime and ticket volume.

Education

Degrees, certifications, and relevant coursework

SU

Southern New Hampshire University

B.A., Computer Information Technology

2015 - 2019

Grade: 3.5

Activities and societies: Editor in Chief of school newspaper

Studied Computer Information Technology with minors in Applied Mathematics, Communications, and Video Production. Gained foundational knowledge in various aspects of computing and related fields.

CA

CareerFoundry

Certificate, User Experience Design

Focused on UX research, wireframing, information architecture, and usability testing. Acquired practical skills in designing user-centered experiences.

DA

DataCamp

Certificate, AI Fundamentals

Completed a certificate program covering generative AI, prompt engineering, applied use cases, and ethical design principles. Developed skills in modern AI applications.

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