Nick Klotz

I'm a dedicated Technical Support Engineer with over 5 years of experience in SaaS support, specializing in API integrations and cloud systems troubleshooting. My journey has taken me through esteemed companies like Stripe and HubSpot, where I honed my skills in translating complex technical issues into user-friendly solutions. I pride myself on my ability to communicate clearly and effectively, ensuring that customers feel supported and empowered throughout their journey.

At Stripe, I played a pivotal role in supporting over 250 enterprise customers, successfully remediating more than 1,000 clients during a major KYC outage. My collaboration with engineering teams led to 38 product improvements, and my contributions to internal documentation have been widely recognized, with over 14,000 views on Confluence. I am passionate about leveraging AI-assisted support flows to enhance customer experience and streamline operations.

My experience at HubSpot further solidified my expertise in resolving technical issues across various products, particularly in APIs and integrations. I developed a custom KPI dashboard that became a vital tool for multiple teams, and my public-facing role on social media allowed me to engage directly with customers, resolving escalations and gathering valuable feedback. I am committed to continuous learning and growth, as evidenced by my recent certifications in AI Fundamentals and User Experience Design.