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Nick Bragole

@nickbragole

Solutions Engineer at Mobile Heartbeat translating healthcare requirements into communication solutions across mobile apps, infrastructure, and integrations.

United States

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At Mobile Heartbeat, I translate clinical, operational, and technical requirements into communication solutions for healthcare customers. I work with customers and internal teams on technical discovery, solution design, pilots, and validation.

As an Application System Engineer (Senior) at Mobile Heartbeat, I supported hospital communication environments spanning application and interface servers, SQL databases, mobile devices, and third-party systems. I investigated application, database, infrastructure, and integration issues using SQL and tools including Azure, Apache Tomcat, and Mirth/HL7.

Earlier at Mobile Heartbeat, I supported enterprise healthcare customers with application, server, database, and integration issues, as well as implementations and go-live activities. I also worked with Engineering and Product on defect resolution.

At Quickbase, I progressed from front-line support to advanced technical support for customers building low-code business applications. I recommended app-building practices for workflows, automation, reporting, dashboards, and integrations, and helped train team members and rebuild the Customer Care knowledge base.

Experience

Work history, roles, and key accomplishments

Current

Solutions Engineer

Current

Mobile Heartbeat

Sep 2025 - Present (1 year 1 month)

Translate clinical, operational, and technical requirements into communication solutions for healthcare customers. Lead technical discovery and solution design across mobile applications, infrastructure, networking, telephony, messaging, alerting, and integrations.

SQL Azure Windows iOS Android HL7 Mirth Apache Tomcat Ejabberd PA And Monitor Systems Telephony Messaging Alerting EHR Integration Technical Discovery Solution Design Project Coordination

Application System Engineer (Senior)

Mobile Heartbeat

Apr 2023 - Sep 2025 (2 years 5 months)

Owned technical support for hospital communication environments across the United States, diagnosing application, database, infrastructure, and integration issues. Led recurring customer technical meetings and supported implementations, upgrades, and on-site go-lives.

SQL Azure Apache Tomcat Ejabberd Mirth HL7 PA And Monitor Systems Servers Interface Systems Mobile Devices Troubleshooting Technical Documentation Training Mentorship

Associate Support Engineer

Mobile Heartbeat

Jun 2021 - Apr 2023 (1 year 10 months)

Supported enterprise healthcare customers across Windows, iOS, and Android, troubleshooting application, server, database, and integration issues. Analyzed system and application logs and used SQL to investigate issues, working with Engineering and Product on escalations and defect resolution.

SQL Windows iOS Android Troubleshooting Application Support Database Support Integration Support Log Analysis Escalation Management

Technical Support Specialist (Level 2)

Quickbase

May 2019 - May 2021 (2 years)

Progressed from front-line support to advanced technical support for customers building custom business applications on a low-code CRM and database platform. Resolved application, performance, configuration, and integration issues, and reproduced defects for further investigation.

QuickBase Low Code Platforms CRM Databases Troubleshooting Defect Analysis Customer Support Technical Documentation Training Onboarding

Support Representative (Level 1)

Quickbase

May 2019 - May 2021 (2 years)

Provided front-line support for customers building custom business applications on a low-code CRM and database platform. Resolved application, performance, configuration, and integration issues, and documented findings.

QuickBase Low Code Platforms CRM Databases Troubleshooting Customer Support Documentation

Education

Degrees, certifications, and relevant coursework

Quickbase

Quickbase Expert App Builder, App Building

2019 - 2021

Earned Quickbase Expert App Builder certification in 2020 and 2021, and Quickbase App Builder certification in 2019.

Saint Anselm College

Bachelor of Arts, Criminal Justice

2013 - 2017

Activities and societies: Varsity Baseball Captain, 2017: served as liaison between a 30-member team and coaching staff, helped resolve team conflicts, and balanced academics with more than 40 hours per week of training, competition, and travel.

Bachelor of Arts in Criminal Justice from Saint Anselm College, 2013-2017. Served as Varsity Baseball Captain in 2017, balancing academics with extensive athletic commitments.