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Nicka San Pedro

@nickasanpedro

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Virtual assistant supporting a US-based dental client, managing 100 daily appointments and patient follow-ups.

Philippines

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For a US-based dental client, I managed 100 patient appointments daily using Dentrix Ascend and Google Calendar. I also audited patient charts, completed insurance verifications, and handled follow-up and reminder messages.

I updated Google Sheets, organized files in Google Drive, and submitted end-of-day reports independently. In my current Instagram DM setting work for a fitness coaching client, I qualify leads, follow up with prospects, and book discovery or sales calls.

Experience

Work history, roles, and key accomplishments

Dental Virtual Assistant

US-Based Client

Jan 2023 - Jan 2026 (3 years)

Managed 100 patient appointments daily using Dentrix Ascend and Google Calendar, audited 100+ patient charts, completed 30+ insurance verifications, and handled 100+ follow-ups. Processed insurance emails, organized files, and submitted end-of-day reports independently.

Dentrix Ascend Google Calendar Google Sheets Google Drive Insurance Verification Patient Scheduling Records Management Email Management Report Preparation

Technical Assistant

Taiwan-Based

Jan 2014 - Jan 2022 (8 years)

Inspected 30 LCD cassettes per shift for defects, operated automated equipment for repairs, and maintained inspection records following SOPs.

Quality inspection Equipment Operation SOP Compliance Record keeping

Production Operator

Philippines-Based

Jan 2011 - Jan 2013 (2 years)

Inspected 80 UV lamps per shift for export-quality standards and reported defects while following quality-control procedures.

Quality Control Inspections Defect Reporting

Instagram DM Setter

Fitness Coaching Client

Conducted Instagram DM outreach to targeted fitness coaches and leads, qualified prospects, and booked discovery calls. Maintained lead tracking and provided regular progress updates.

Instagram DM Outreach Lead Generation Appointment Setting Lead Tracking Communication Skills