Open to opportunities

Angela Owusuwaah

@angelaowusuwaah

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Experienced Quality Manager with strong administrative and communication skills.

Ghana

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What I'm looking for

I am looking for a role that values quality and innovation, with opportunities for professional growth.

I am a dedicated professional with a background in quality management and administrative support. Over the years, I have honed my skills in managing executive schedules, providing exceptional customer service, and ensuring high levels of client satisfaction. My experience as a Virtual Assistant has equipped me with strong organizational abilities and a commitment to improving processes.

In my most recent role as a Quality Manager at Food Expert Limited, I successfully led my organization through various regulatory audits, achieving outstanding results without any findings. I have been actively involved in new product development and have implemented initiatives that resulted in significant waste reduction. My ability to coordinate effectively with stakeholders has consistently improved our operational metrics, demonstrating my commitment to excellence in quality and food safety management.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant/Customer Service Rep

Current

Self Employed

Jan 2023 - May 2023 (4 months)

Provided virtual assistance and customer service support, managing executive schedules, resolving customer inquiries, and coordinating travel arrangements. Enhanced client satisfaction through effective communication.

Virtual Assistant Customer Service Time Management Communication Scheduling Problem Solving Research Project Management Microsoft Teams Zoom

Quality Manager

Food Expert Limited

Oct 2021 - May 2023 (1 year 7 months)

Led quality management and food safety initiatives for Cadbury Ghana, overseeing audits and compliance. Managed a team, participated in performance reviews, and developed training programs to enhance product quality and safety standards.

Quality Management Food Safety Programs Auditing Team Leadership Performance Management Training Development Compliance Reporting Analytical Skills Resource Management

Quality Assurance Coordinator

Polypet Limited

Aug 2020 - Jan 2021 (5 months)

Coordinated quality assurance processes for plastic packaging products, ensuring compliance with quality standards and regulations. Collaborated with the operations team to maintain product integrity.

Quality Assurance Compliance Team Collaboration Reporting Problem Solving Analytical Skills Communication Time Management

QA/QC Technician

Cocoa Touton Processing Company

Jun 2020 - Jul 2020 (1 month)

Conducted quality control and assurance for cocoa processing, ensuring product quality and compliance with industry standards. Assisted in monitoring production processes and reporting findings.

Quality Control Cocoa Processing Compliance Reporting Analytical Skills Problem Solving Teamwork Communication Time Management

Quality Supervisor

Kingpack Trade Solutions

Jan 2018 - Mar 2019 (1 year 2 months)

Supervised quality assurance processes for refined iodated salt production, ensuring adherence to quality standards and regulatory compliance. Led a team in quality assessments and reporting.

Quality Supervision Compliance Team Leadership Reporting Quality Assurance Problem Solving Communication Analytical Skills Time Management

Education

Degrees, certifications, and relevant coursework

Kwame Nkrumah University of Science and Technology

Bachelor of Science, Biological Sciences

2012 - 2016

Studied Biological Sciences, focusing on the principles of biology, including genetics, microbiology, and ecology, to understand the complexities of living organisms and their interactions with the environment.