NCNicholas Carter
@nicholascarter
Technical Lead and IT Manager specializing in Microsoft cloud infrastructure.
United StatesWhat I'm looking for
I am a results-driven Technical Lead and IT Manager with extensive experience administering Microsoft environments, cloud services, infrastructure management and automation. I design, implement, and optimize IT solutions to improve operational efficiency and security for large workforces.
I lead enterprise projects, mentor teams, and manage procurement and disaster-recovery planning while developing automation using PowerShell and low-code tools like PowerApps. I built a custom PowerApp for hardware refresh tracking, administer O365, Active Directory, Salesforce and telephony systems, and streamline ticketing with Desk365.
I am a flexible problem-solver who produces training content, configures telephony and call flows, and steps into diverse technical roles to meet business needs, with strengths in leadership, ITIL/Agile project management, and enforcing security and compliance practices.
Experience
Work history, roles, and key accomplishments
Technical Lead
JDA TSG
Jun 2022 - Present (3 years 4 months)
Administer and maintain Microsoft environments (O365, Active Directory) and lead enterprise technical directives, automation and cloud service management for a 1,000+ employee organization, improving asset visibility and operational efficiency.
IT Manager
USPAY Group LLC
Jun 2020 - Jun 2022 (2 years)
Implemented and maintained Windows Server and Active Directory environments, led network and Salesforce deployments, and managed patching, backups and IT policies to improve reliability and security.
Program Supervisor
Family Residences and Essential Enterprises
May 2016 - Feb 2020 (3 years 9 months)
Oversaw IT and operational infrastructure for multiple behavioral health programs, managed budgeting and reporting, and led team training to improve technical proficiency and service delivery.
Education
Degrees, certifications, and relevant coursework
CYCity University of New York
Bachelor of Arts, Forensic Psychology
Completed a Bachelor of Arts in Forensic Psychology at CUNY, graduating in May 2009.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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