Nicholas Anno

I am an accomplished Customer Service Coordinator with a proven track record at Rotometrics (Maxcess), where I excelled in complaint resolution and building enduring customer relationships. My superior communication skills and proficiency in Salesforce have significantly enhanced service delivery, achieving high customer satisfaction levels. I thrive in fast-paced environments, consistently meeting and exceeding productivity goals.

In my role at Rotometrics, I was the first point of contact for inquiries and issues across Canada, handling customer complaints with professionalism and urgency. I effectively entered and maintained accurate customer data in Salesforce and Oracle CRM systems, promoting additional services by identifying customer needs and recommending tailored solutions. My commitment to building long-term customer relationships through active listening and a solution-oriented approach has been key to my success.