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Nicholas AmannNA
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Nicholas Amann

@nicholasamann

Public Health student focused on healthcare business operations, client success, and operational management.

United States
Message

What I'm looking for

I’m looking for a healthcare business operations or client-success role where I can improve regulated workflows, strengthen customer experiences, and use data to optimize scheduling, logistics, and turnaround times.

I’m a Public Health student at Texas A&M University pursuing a career in healthcare business, client success, and operational management. I blend an understanding of healthcare environments and regulatory compliance with a practical record of keeping service and operations running smoothly.

In healthcare settings, I’ve supported high-volume, regulated workflows by using specialized web-based management software and analyzing internal tracking data and compliance metrics. I help identify operational bottlenecks and support data-driven process improvements, including optimizing daily staff scheduling and workload distribution.

On the customer-facing side, I deliver direct, empathetic support in fast-paced healthcare operations while tracking consumer satisfaction and managing OTC inventory databases. I coordinate restocking schedules to meet real-time customer demand, and I continue to strengthen pharmacy operations by streamlining order workflows and prioritizing task fills to improve turnaround times.

Alongside my work, I lead and coordinate teams through event coverage scheduling, logistics, and internal communication—experiences that reinforce how I approach operations: calm under pressure, organized in execution, and focused on measurable outcomes. With training in Pharmacy Technician (CPhT), HIPAA-compliant handling, and FEMA ICS courses, I’m ready to contribute to client success and healthcare operations where data and compliance matter.

Experience

Work history, roles, and key accomplishments

HE
Current

Drug Customer Service Representative

HEB

Feb 2025 - Present (1 year 5 months)

Provided direct, empathetic customer support in a fast-paced, regulated health setting, handling client queries and tracking consumer satisfaction. Managed over-the-counter inventory databases and coordinated restocking schedules to prevent product shortages.

EH

Undergrad Intern

Emory University Hospital

May 2026 - Aug 2026 (3 months)

Utilized web-based management software to analyze departmental workflows, identify operational bottlenecks, and support data-driven process improvements. Analyzed tracking data and compliance metrics to optimize daily staff scheduling and workload distribution.

NA

Lifeguard

NISD Aquatics

May 2022 - Jul 2024 (2 years 2 months)

Maintained constant vigilance and delivered calm, rapid decision-making to handle emergencies in a high-volume public environment.

Education

Degrees, certifications, and relevant coursework

Texas A&M University logoTU

Texas A&M University

Bachelor of Science, Public Health

Pursuing a Bachelor of Science in Public Health at Texas A&M University, expected to complete in May 2027.

Texas A&M University logoTU

Texas A&M University

Minor, Occupational Safety and Health

Completing a minor in Occupational Safety and Health alongside the Public Health degree.

Tech stack

Software and tools used professionally

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