Open to opportunities

Niasia Fields

@niasiafields

Message

Experienced dispatcher delivering reliable scheduling, communication, and issue resolution for timely service.

United States

Message

What I'm looking for

I’m looking for a role where I can coordinate schedules, communicate clearly, and solve problems fast—supporting teams and clients to deliver reliable service, accuracy, and positive outcomes in fast-paced environments.

I’m a detail-oriented dispatcher with hands-on experience coordinating driver schedules, trip assignments, freight loads, and on-time deliveries. I communicate with drivers and customers to resolve delays and service issues, and I handle schedule changes while keeping operations moving.

Beyond dispatching, I’ve supported clients through behavioral health technician roles using evidence-based techniques—tracking and documenting progress and communicating with care teams. I also bring customer service and collections experience, maintaining professionalism while negotiating payment arrangements and updating records.

Experience

Work history, roles, and key accomplishments

Current

Loctician / Stylist

Current

Streaks of Gold Hair Restoration

Jan 2015 - Present (11 years 2 months)

Consulted with clients and provided specialized hair restoration services, supporting clients with tailored styling and restoration work.

Consultation Styling Customer Service Attention To Detail

Correctional Officer

Heartland Correction Center

Jan 2023 - Present (3 years 2 months)

Maintained safety and security in high-pressure situations while supporting orderly operations in a correctional facility.

Safety and Security Incident Response Compliance Team Coordination

Remote Collection Agent

Tsi

Handled outbound and inbound calls to collect payments and resolve account issues by negotiating payment arrangements and updating records.

Debt Collection Customer Service Record keeping Data Entry Conflict Resolution

Dispatcher

Ztrip

Coordinated driver schedules and trip assignments to ensure timely pickups and drop-offs, and resolved delays by communicating with drivers and customers.

Dispatching Scheduling Customer Service Time Management Multitasking

Behavioral Health Technician

Paces (Children)

Provided behavioral support to children in structured environments by reinforcing positive behaviors and assisting with developmental goals.

Structured Environment Support Developmental Goal Support Documentation Communication Patience

Behavioral Health Technician

Rediscover

Implemented behavior plans and provided evidence-based behavioral support, tracking client progress and communicating updates with care teams.

Behavior Plans Behavioral Health Support Documentation client support Multitasking

Dispatcher

Ign Solutions Freight Company

Managed freight dispatching, load tracking, and driver communications to coordinate shipments, handle schedule changes, and support on-time deliveries.

Freight Dispatch Tracking Load Tracking Logistics Coordination Ship Schedule On Time Delivery Support Change Management Problem Solving