NM
Open to opportunities

Niara Mcmillan

@niaramcmillan

Dynamic professional with expertise in crew leadership and sales.

United States
Message

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am a dynamic and results-oriented professional with a proven track record in the food service industry, particularly at Dunkin' Donuts. My experience has equipped me with strong skills in crew leadership and sales expertise, allowing me to excel in teamwork and collaboration. I have significantly contributed to creating efficient work environments and boosting revenue through strategic upselling, ensuring customer satisfaction and operational success.

Throughout my career, I have developed a comprehensive skill set that includes cash handling, inventory management, and employee training. My roles have ranged from crew member to shift leader, where I managed inventory and staff schedules to maintain productivity. I pride myself on my ability to foster positive relationships with both customers and team members, which has been instrumental in achieving special targets and enhancing the overall customer experience.

Experience

Work history, roles, and key accomplishments

TS
Current

Crew Member

The Daily Grind / Starbucks

Mar 2023 - Present (2 years 5 months)

Currently working as a Crew Member, I engage in various tasks including front counter and drive-thru operations, maintaining dining area cleanliness, and restocking stations. I collaborate effectively with teammates and apply coaching from management to enhance service delivery.

YH

Environmental Services

Yale, New Haven Hospital

Jun 2024 - Sep 2024 (3 months)

As an Environmental Services staff member, I contributed to maintaining a clean and safe hospital environment. My duties involved various cleaning and sanitation tasks to support patient care.

DD

Crew Member

Dunkin' Donuts

Oct 2022 - Dec 2022 (2 months)

As a Crew Member, I managed front counter and drive-thru operations, ensuring dining areas were clean and stocked. I worked collaboratively with teammates, accepted coaching, and actively recommended complementary purchases to boost revenue.

WA

Desk Worker

Western Connecticut State University- Admissions.

Sep 2022 - Dec 2022 (3 months)

As a Desk Worker, I managed office supplies, ensuring they were well-organized and sufficiently stocked. I also recorded significant occurrences in daily logs and monitored budgets and expenses.

SR

Internship Student

Stewart B. McKinney National Wildlife Refuge

Aug 2019 - Oct 2019 (2 months)

As an Internship Student, I gained practical experience in environmental conservation. My responsibilities included assisting with various refuge operations and learning about wildlife management.

Education

Degrees, certifications, and relevant coursework

WU

Western Connecticut State University

Bachelor's, Social Work

Grade: 3.02

Currently pursuing a Bachelor's degree in Social Work. Maintaining a GPA of 3.02.

TC

Training direct a division of Dorothy College

Certification, Electrocardiography - EKG

Completed a certification in Electrocardiography (EKG). This training was provided by a division of Dorothy College.

Tech stack

Software and tools used professionally

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Niara Mcmillan - Crew Member - The Daily Grind / Starbucks | Himalayas