Niara Mcmillan
@niaramcmillan
Dynamic professional with expertise in crew leadership and sales.
What I'm looking for
I am a dynamic and results-oriented professional with a proven track record in the food service industry, particularly at Dunkin' Donuts. My experience has equipped me with strong skills in crew leadership and sales expertise, allowing me to excel in teamwork and collaboration. I have significantly contributed to creating efficient work environments and boosting revenue through strategic upselling, ensuring customer satisfaction and operational success.
Throughout my career, I have developed a comprehensive skill set that includes cash handling, inventory management, and employee training. My roles have ranged from crew member to shift leader, where I managed inventory and staff schedules to maintain productivity. I pride myself on my ability to foster positive relationships with both customers and team members, which has been instrumental in achieving special targets and enhancing the overall customer experience.
Experience
Work history, roles, and key accomplishments
Crew Member
The Daily Grind / Starbucks
Mar 2023 - Present (2 years 5 months)
Currently working as a Crew Member, I engage in various tasks including front counter and drive-thru operations, maintaining dining area cleanliness, and restocking stations. I collaborate effectively with teammates and apply coaching from management to enhance service delivery.
Environmental Services
Yale, New Haven Hospital
Jun 2024 - Sep 2024 (3 months)
As an Environmental Services staff member, I contributed to maintaining a clean and safe hospital environment. My duties involved various cleaning and sanitation tasks to support patient care.
Crew Member
Dunkin' Donuts
Oct 2022 - Dec 2022 (2 months)
As a Crew Member, I managed front counter and drive-thru operations, ensuring dining areas were clean and stocked. I worked collaboratively with teammates, accepted coaching, and actively recommended complementary purchases to boost revenue.
Desk Worker
Western Connecticut State University- Admissions.
Sep 2022 - Dec 2022 (3 months)
As a Desk Worker, I managed office supplies, ensuring they were well-organized and sufficiently stocked. I also recorded significant occurrences in daily logs and monitored budgets and expenses.
Floor Staff Member
Bath & Body Works
Oct 2022 - Dec 2022 (2 months)
In my role as Floor Staff Member, I assisted customers with product returns, exchanges, and refunds, enhancing satisfaction and trust. I also monitored customers for security concerns and escalated issues to management.
Shift Leader
Dunkin' Donuts
Jun 2021 - Jul 2022 (1 year 1 month)
As a Shift Leader, I managed inventory and ordered supplies to keep the location well-stocked. I also scheduled staff shifts to ensure adequate coverage and productive workflows, demonstrating strong leadership capabilities.
Internship Student
Stewart B. McKinney National Wildlife Refuge
Aug 2019 - Oct 2019 (2 months)
As an Internship Student, I gained practical experience in environmental conservation. My responsibilities included assisting with various refuge operations and learning about wildlife management.
Internship Student
Solar Youth
Oct 2018 - Dec 2018 (2 months)
During my internship, I participated in youth development programs focused on environmental education. I contributed to community projects and learned about sustainable practices.
Education
Degrees, certifications, and relevant coursework
Western Connecticut State University
Bachelor's, Social Work
Grade: 3.02
Currently pursuing a Bachelor's degree in Social Work. Maintaining a GPA of 3.02.
Training direct a division of Dorothy College
Certification, Electrocardiography - EKG
Completed a certification in Electrocardiography (EKG). This training was provided by a division of Dorothy College.
Availability
Location
Authorized to work in
Job categories
Interested in hiring Niara ?
You can contact Niara and 90k+ other talented remote workers on Himalayas.
Message NiaraFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
