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Niana Narine

@niananarine

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Operations manager at Kikendall Dwyer Law Firm LLP who managed 128 remote employees and maintained 100% retention.

Guyana

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What I'm looking for

I'm ready to contribute in remote project management, administrative, or customer service roles.

At Kikendall Dwyer Law Firm LLP’s US SSD Department, I managed 128 employees remotely and maintained a 100% retention rate while stabilizing profit margins.

I coached and trained agents on Social Security Administration case filings, oversaw payroll and HR duties, and worked on productivity strategies. I also built campaigns using CRM software to support B2B call rates.

At China Harbour & Engineering Company, I coordinated HR duties, payroll, and accounting for the CJIA Airport Expansion Project. I also organized meetings and liaised with government and private sectors.

Earlier, I worked as an Assistant Dental Technician at Smile Maker’s Dental Laboratory, fabricating and repairing dentures, crowns, and bridges. My experience also includes accounting, customer service, and medical records, and I hold project management certifications from University of California- Irvine Extension and John Hopkins University.

Experience

Work history, roles, and key accomplishments

SSD Intake Department Manager

Kikendall Dwyer Law Firm LLP

Jun 2023 - Jan 2026 (2 years 7 months)

Managed 128 employees remotely in the intake department, overseeing payroll, HR, and productivity strategies. Maintained a 100% retention rate and stabilized profit margins.

CRM Salesforce Microsoft Project Agile Team Leadership HR Management Accounting Payroll Data Analysis

Assistant Dental Technician

Smile Maker's Dental Laboratory

Mar 2017 - Dec 2021 (4 years 9 months)

Fabricated and repaired acrylic dentures, crowns, and bridges. Scheduled appointments and managed client relations.

Dental Laboratory Client Relations Scheduling

General Secretary & Coordinator

China Harbour & Engineering Company

Sep 2014 - Mar 2017 (2 years 6 months)

Coordinated HR duties including interviewing and contracts, and managed financing and payroll. Organized meetings and liaised with government and private sectors.

HR Management Payroll Accounting Procurement Strategic Leadership Meeting Coordination