Niagottheremedy User

Answered member questions on benefits, pricing, international coverage, and claims. Assigned providers and resolved requests and complaints related to prescriptions, housing enrollment, and financial assistance.

Relayed information to relevant staff and processed items through to completion. Validated insurance premium status and confirmed premiums were paid for policies covering commercial medical plans.

Observed patient progress and development while assigned in the ICU, Emergency, and Stroke Center. Supported staff education by participating in patient health policies and procedures.

Ensured more than 20 patients received scheduled medications. Assisted patients with mobility, bathing, and dressing, and supported clinical tasks such as vitals, sample collection, and blood draws.

Compiled and analyzed data for MI Chart in-basket to improve patient outcomes. Balanced patient accounts by collecting payments and completing end-of-day reports while managing clinic scheduling and paging for 80–120 patients across specialty areas.

Prepared exam rooms and used medical equipment to collect BMI vitals. Updated immunizations, prescriptions, and ICD-10 coding in EMR systems, and managed private and VFC vaccines for medical staff.

Served as Team Captain for customer service employees, supporting performance and time management goals. Coached and trained new hires to meet call center expectations.

Attended Oakland Community College starting in 2021 and is currently enrolled.

Attended the University of Phoenix from 2007 to 2009.

Attended Wilberforce University from 1996 to 2000.