AKAlexandra Kinosh
@alexandrakinosh
Customer-focused medical billing and GIS technician with cross-functional operations expertise.
VietnamWhat I'm looking for
I am a customer-focused medical billing specialist and GIS technician with experience supporting senior living residents, managing billing workflows, and processing geospatial data for public-facing maps.
At Future Care Consultants I maintained accurate billing profiles, submitted 500+ Medicaid redetermination applications, and processed up to 200 invoices per month while liaising with Social Security, insurers, pensions, and private estates.
As a Customer Support Manager at ABV HVAC & Appliance Repair I led high-volume support operations, coordinated technician schedules, optimized routes to reduce response time by 20–25%, and maintained CRM and dispatch records.
As a GIS Technician (freelance) I processed and validated survey monument data in ArcGIS Pro, standardized datasets for consistency, and collaborated with data teams to ensure timely public dissemination of geospatial records.
Experience
Work history, roles, and key accomplishments
GIS Technician
Freelancer
May 2025 - Jan 2026 (8 months)
Processed and standardized survey monument data in ArcGIS Pro, performed data validation and quality control to maintain geospatial data integrity for public-facing web maps.
Customer Support Manager
ABV HVAC & Appliance Repair
Feb 2025 - May 2025 (3 months)
Led customer support operations, managing high-volume service requests and technician scheduling, optimizing routes to reduce average response time by 20–25% and improving on-time service delivery.
Medical Billing Specialist
Future Care Consultants
Feb 2023 - Jan 2025 (1 year 11 months)
Provided remote billing support for senior residents, maintained accurate billing profiles, submitted 500+ Medicaid redeterminations and processed up to 200 invoices monthly while coordinating with government and insurance entities.
Education
Degrees, certifications, and relevant coursework
Minsk State Linguistic University
Intercultural Communication; International Tourism
2023 - 2023
Completed coursework in Intercultural Communication and International Tourism during Fall 2023.
Tech stack
Software and tools used professionally
Availability
Location
VietnamAuthorized to work in
Social media
Job categories
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