Looking for a job

Hoàng Phú

@hongph

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I resolve high-volume client inquiries with empathetic support, accurate Salesforce records, and 96%+ CSAT.

Vietnam

Message

What I'm looking for

I'm looking for a customer support or client operations role where I can resolve complex inquiries, maintain accurate CRM records, collaborate across teams, and support international clients in flexible or US-time-zone shifts.

At Kirkendall Dwyer LLP, I managed 35–45 high-stakes client calls and email tickets daily for US-based operations, delivering structured and empathetic support.

I maintained a 96%+ CSAT score and 98% QA compliance by listening closely, de-escalating concerns, and resolving complex procedural inquiries. I diagnose account-access, service-status, and operational issues, then coordinate with senior advisory teams for prompt resolution.

I keep Salesforce client records accurate and compliant, contribute ideas in case-triage discussions, and work effectively across flexible schedules including US night shifts. I communicate fluently in English and Vietnamese and bring strong written, verbal, and data-accuracy discipline to client support.

Experience

Work history, roles, and key accomplishments

Case Manager

Kirkendall Dwyer LLP

Sep 2025 - Apr 2026 (7 months)

Managed 35–45 high-stakes client calls and email tickets daily for US-based operations, maintaining a 96%+ CSAT score and 98% QA compliance rate. Identified core issues, documented findings, and coordinated with senior advisory teams for prompt resolution.