Ngân Kim

At FV Hospital, I manage patient inquiries and maintain accurate patient information and appointment records across multiple medical specialties. I review and verify patient details to support reliable administrative records.

As an Information & Appointment Centre Officer, I coordinate appointments, referrals, and scheduling requests between patients and healthcare professionals. I also respond to patient questions about appointments, billing, and insurance while maintaining confidentiality.

Previously, as a Medical Secretary at FV Hospital, I maintained patient records and medical documentation while supporting physicians across Orthopaedics, Cardiology, Ear, Nose and Throat (ENT), and Interventional Radiology.

I use hospital information systems, CRM tools, and Microsoft Office in my work. I'm interested in remote healthcare administration and medical data management opportunities.